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@bee_garcia33 I think in this case it's a story of no news is good news. Check this thread to see the response for someone asking about their Flight Attendant application from 2018. Good luck!!!
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04-17-2019
06:12 PM
I agree that this is a great forum for opinions to be expressed! On a personal note I post here because I love the Southwest business model and am fascinated by the seating policy/situation/debate/whatever you want to call it. I don't have any skin in this game other than loving that I have Southwest as a transportation option. My *opinion* is that the current set-up is confusing/causes debate/is ambiguous so I truly believe that your feedback is important. I just think it will carry more weight if you send Southwest a good old-fashioned letter with your concern/recommendation(s)/and contact information. Will it help? I don't know. But I think it will carry more weight than just a comment here (I recently sent a letter to the Investor Relations team and received a phone call with the information I requested). I didn't state my thoughts about the "open seating" policy, so who knows, I may agree with you! Or not! Safe travels
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04-17-2019
04:18 PM
04-17-2019
04:18 PM
Ugh, that is a terrible feeling! It's good that you filled out the form though an earring may be harder to find than something like a computer given the size and the potential to be vacuumed by a cleaning crew 😞 Some credit cards offer purchase protection for lost or damaged items so it may be worth checking to see if that is an option for your husband to pursue.
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04-17-2019
04:11 PM
1 Love
If you search the message boards you'll find instances of people who have strong and differing opinions about seating, to include seat saving. I think the best description I've seen is that the lack of a published policy becomes a de facto policy: seat saving isn't specifically prohibited and it isn't specifically allowed. As this is primarily a customer to customer forum I recommend getting in touch with Southwest to provide your feedback -- phone, Twitter, and email contact options are available by scrolling to the bottom of the page and clicking "Contact Us" or using this link
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@dennisg34 hopefully the screen shots below help you out. The click path: Scroll to the bottom of this page and click "Contact Us" --> then click "Email Us" --> then fill out the pop-up form and click "Send E-mail".
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I think that each voucher counts as a different payment type and "You may use a maximum of three forms of payments per passenger, which includes one credit card or PayPal account per transaction." (source: https://www.southwest.com/html/customer-service/purchasing-and-refunds/index-pol.html) You may get a pretty quick response here from someone else to confirm my understanding. You can always also get in touch with Southwest to confirm click "Contact Us" at bottom of page.
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04-16-2019
12:38 PM
1 Love
What is your home airport? If you are heading beyond the west coast then Southwest likely does not have a flight that leaves Hawaii early enough to make a connecting flight before operations "shut down" for the evening. You'd need a red eye from Hawaii or a red eye for your connecting flight to make the times work but those are not currently available.
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04-16-2019
10:57 AM
04-16-2019
10:57 AM
@MoniH two things to check: In my experience (and others here) the points post after your Chase statement closes -- how long has it been since your statement closed? Is your Rapid Rewards number on the back of your credit card and is it the correct number? Note that RR numbers are printed on personal cards but not business cards. If your statement closed more than a week ago and if Chase has your correct number then I'd call Chase to inquire. I'm another customer like you (of both Chase and Southwest) so here sharing my experience and trying to help. Happy to try to help if you have additional non-personally identifying information that is different from the above situation.
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@Htrcase wrote: Can I travel with 11m old twins and 8yr old alone? How many tickets will I need to get? You will need to buy three tickets (one of the 11 month twins can travel as a lap infant with the other in their own seat with a Child Restraint System) but you can buy four if you want both of the 11 month twins to have their own seats with their Child Restraint Systems. The Southwest wording: "One child over 14 days old and under two (2) years of age, not occupying a seat, may be carried free of charge when traveling with an adult (12 years of age or older)." (here is the source with much more detail) @Htrcase wrote: Can we all sit in the same row? You will be able to board as part of family boarding which *should* give you the opportunity to get everyone lined up together. You may also want to ask at the gate about preboarding given that you are traveling with the three children alone and it may help for you to have a few extra minutes to get everyone on the plane, especially if you have two Child Restraint Systems.
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04-15-2019
04:36 PM
@bryan_chen definitely add your serial number to the claim if you have it. The most recent similar lost and found thread indicated about 10 days (they had the serial number for the claim. Here is the link for the other thread: https://www.southwestaircommunity.com/t5/General-Travel-Policies/Left-laptop-on-plane-Microsoft-Surface/m-p/89833/highlight/true#M7251
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If it's a personal card rather than a business card then it should show your Rapid Rewards number on the back of the credit card. If it does not have the number or if it has the wrong number then that is a good starting point for the conversation with Chase. Points usually post to the Rapid Rewards account within a week or so of the credit card statement closing date.
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Sounds like fun! Your purchase receipt should show all of the detail. If you were to buy a round trip ticket now it would show something like this: + Dominican Republic Airport Departure Tax $20.00 + Dominican Rep Tourism Tax $10.00 + Dominican Republic Airport Authority Fee $30.00 + Dominican Republic Airport Infrastructure Fee $32.60
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@rpk1963 good find! @Cole625 here is a link with the Southwest flight schedule pre-poluted for flights between SMF and BNA. There is a nonstop on April 28th then if you click to move the schedule to the next week it looks like the daily nonstop service starts on May 5th. The flight schedule tool and the low fare calendar are the best, I appreciate that Southwest makes them available. Fly safe!
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Edited to add clarifying items [in brackets]. @edneumannone more follow up, this Reuters article, published today, does a nice job summarizing why I think you're seeing [cash] price increases [thus driving a correponding increase in points prices]: "Too many travelers, too few planes is U.S. airlines' 737 MAX summer dilema"
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@mknapp wrote: I just returned from CA and my return flight was not TSA Pre-check even though I booked it including my Know Traveler number. My flight out was TSA Pre-check but not home. How does this happen? I did not have my number with me so I had to go back through regular screening. @mknapp what was your departure airport on the return leg? TSA PreCheck is airport and airline specific. For example Long Beach, CA isn't listed on the Southwest PreCheck page (click here) that includes a list of PreCheck airports. Also on the same Southwest page the following caveat is listed (look under the "Who is eligible?" heading): "...no one is guaranteed expedited screening. Eligibility is determined by the TSA on a per-flight segment basis." So even if you were flying out of an airport with PreCheck there could have been something going on with the TSA system that prevented you from getting the okay for the expedited security.
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@garcianc wrote: I don't think anything will change @garcianc I am fascinated by the Southwest business model and, more specifically, the Southwest boarding process because customers seem to have such strong and conflicting feelings on the process. Assuming nothing will change based on this discussion thread I am still genuinely interested to hear about proposed solutions (I've asked others too). What would your ideal seating scenario entail? Thank you in advance for sharing your thoughts.
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04-13-2019
09:18 AM
04-13-2019
09:18 AM
One additional option to consider is if your mother will have anyone dropping off or picking her up at her departure or arrival airport. If so they should be able to get an escort pass to help her out (they'll need identification to get through security). I've typically thought of this for minors travelling alone but it's also listed on the Southwest "Customers with Disabilities" page. Here is the wording (source is on the right side of this page😞 "Need a Helping Hand? If you need wheelchair assistance, a friend or family member is welcome to assist you on your way to/from the gate area. Just have them stop by the ticket counter to obtain an escort pass."
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Even before the MAX grounding only some of the -800 aircraft were certified for the long overwater flights to Hawaii. This article touches on some of the requirements: "Extended-range Twin-engine Operational Performance Standards (ETOPS) certification from the FAA...allows for 'extended operations' over open ocean, something Southwest Airlines has not previously needed." "Flight 6808 was operated on a Boeing 737-800, one of about a half-dozen Southwest aircraft that are ETOPS certified with extra life rafts and additional communication devices." So even if it's in the Southwest long-term plan to fly the MAX to Hawaii it's not something you'll see imminently as it's my understanding Southwest doesn't have any yet that are ETOPS certified.
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04-12-2019
04:23 PM
@abw92656 (and anyone else with similar thoughts/experiences) are you able to send your feedback to the Southwest Customer Relations team? Most of us here are other customers so it might take a while for your comment to get noticed with someone from Southwest. Twitter (@Southwestair), phone (1-855-234-4654) and email are all options (email contact method is included as an option here). Thanks!
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@clephane2007 you may want to get in touch with Customer Relations as most of us here are other customers like you (I'm not yet able to see the image you posted, I think it needs to be approved by a moderator before it shows up). Contact options, to include phone, email, and Twitter are found by scrolling to the bottom of this page and clicking "Contact Us".
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@edneumann no the last change to the program was made in April 2018 (see this disussion thread). This is something that I monitor and analyze (I'm another customer, it's fun for me). I'd have to agree with @bec102896 that the MAX grounding is likely impacting the available supply of seats, which is thus increasing the cost of tickets. The number of rewards points is tied at a fixed rate to the base cost of a ticket -- I don't think Southwest publishes the number (it's subject to change) but you can easily calculate it by comparing the number of points required for a ticket to the cash base price. As the cash cost of tickets changes you'll see the rewards cost of tickets change too but that ratio is fixed. Anecdotally for the routes I'm flying and monitoring I am seeing prices go up and flight options selling out.
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04-12-2019
08:47 AM
04-12-2019
08:47 AM
@kthaye1 terrific! And thank you for circling back here to let everyone know the process worked as advertised, it helps others down the road. All the best!!!
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@notyou I replied to your question with source links in this thread: https://www.southwestaircommunity.com/t5/Rapid-Rewards-Credit-Card/Rapid-Rewards-Priority-Card-upgrade-boarding/m-p/89834/highlight/true#M350 Short version: Reimbursement posts as a statement credit within 8 weeks. "You may purchase all 4 Upgraded Boardings at one time or on separate flights" <-- from the T&C, see the link path I provided in my other reply. Hope this helps!
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@notyou wrote: When I purchase the upgraded boardings at the gate on my Southwest card, are they automatically reimbursed the statement, similar to the $75 credit ^ ^ ^ This ^ ^ ^ Yes you are correct, they post as a statement credit. The wording from the T&C (bold emphasis added by me): "Statement credit and purchase of Upgraded Boardings may not post on the same statement; please allow up to 8 weeks for the statement credit(s) to post to your account. You may purchase all 4 Upgraded Boardings at one time or on separate flights; you will only be reimbursed via statement credit for the first four Upgraded Boardings you purchase during your anniversary year. Account must be open and not in default at the time the statement credit is posted to your account." This is the click path to get to the source: https://creditcards.chase.com/southwest/priority-credit-card --> Scroll to the bottom --> Click "Terms & Conditions" to launch the pop up window.
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@MauiWowi57 Southwest just announced that they've completed the schdule updates through August 5th. Blog post is here.
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04-11-2019
04:20 PM
@Brookiecookie I'm not sure if this is an option for the notifications, but on the main careers web site under "Job Categories" there is a category listed for "Flight Attendants & Inflight Operations". Here are the two pages I see on the careers site: https://careers.southwestair.com/ <-- scroll down toward the bottom third of the page https://careers.southwestair.com/c/flight-attendants-inflight-operations-jobs
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04-11-2019
11:12 AM
04-11-2019
11:12 AM
@MauiWowi57 wrote: To quote the old Irishman, "The name's O'Toole, not O'Fool." I always plan to fly into a cruise port the night before; and was already planning to fly in TWO nights before this time. +1, perfect. You should be all set. I didn't want to make any assumptions as others here in the discussion forums have not taken your same approach... and were upset when things didn't work out.
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04-11-2019
10:39 AM
04-11-2019
10:39 AM
@MauiWowi57 even without the MAX 8 grounding nothing is a "sure" thing given that any flight could be cancelled due to weather, maintenance, or some other crazy reason. A few thoughts to potentially mitigate any crazy last minute issues: How much of a buffer do you have? Flying out the day prior? Are there multiple daily Southwest flights between your departure and arrival airports? Given that you are taking a cruise with no flexibility you may want to consider travel insurance. Safe travels!
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04-11-2019
10:02 AM
@Lhall most of us here are other customers so I recommend getting in touch with Southwest to see if they are able to provide insight. Having said that you will be able to board before groups B and C as part of family boarding given that your son is five years old (even if you are assigned to a later boarding group when you are finally able to check in). If you're not familiar with the process then I recommend introducing yourself to the gate agent to ask about how family boarding works -- they should take care of you. Here is the Southwest wording (bold emphasis added by me): "General boarding starts with Business Select customers, who are guaranteed positions at the front of the A Group, followed by Rapid Rewards tier Members and the remaining Customers in the A Group, families with children age six and under, then groups B and C." Here is the source page: https://www.southwest.com/html/customer-service/airport-experience/index-pol.html I hope you have a great trip!
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