Considering I am a "NEW ARRIVAL" to these forums (barely been here a week) ... no 🙂 But I am very loyal to Southwest and have flown with them for over a decade. It's funny how positivity always seems to lead to "oh you must work for them". I literally get told the same thing when I talk about Criss Angel (magician) in other forums. "Oh you must work for him" because I am constantly supporting him and saying nice things. LOL. It's funny 😄 --Jessica
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When flights are cancelled due to weather, there's only so many other flights available that are going out - if any - and if they are all full ... that's a recipe for a lose-lose situation, unfortunately. At least you got your flight credited back to you. --Jessica
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First - I am sorry that you missed your 20th class reunion due to the weather. Most unfortunate! "So we got a refund for our flight." So your flight was cancelled, you got a full refund of your flight -- and you want more? They made it right by giving you a refund instead of something like a travel credit. They aren't obligated to give you more than that - technically, if I'm not mistaken, airlines (not just Southwest) aren't -obligated- to give you -anything- when flights are cancelled, but they often do, and in this case, they did. I am not sure what else you were expecting. --Jessica
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10-11-2019
12:28 PM
10-11-2019
12:28 PM
Hi, Just trying to understand the sequence of events. You say that Southwest made you check your luggage at the gate because they were out of overhead bin space. And yet - your laptop was in this bag? This would mean that you took this bag through TSA, which requires you to unpack your laptop when you go through security. Are you saying that you did this, put the laptop back in your bag, and then when you went to the gate they checked your luggage and you did not have time to take your laptop out? If it were me, I would have had them wait 60 seconds so you could take your laptop out of the bag that had to be checked, at the very least. I also don't know how the laptop could have been 'fried', as you say, but I carry my small electronics with me on the plane nearly always. I've never traveled with a laptop via air so I can't comment on the fragility of laptops in checked bags. Also: Is it possible that your bag exceeded the size requirements? That could be one reason why you had to check your bag, and others did not. But if you were "10 minutes from boarding", I don't see how the overhead could have been full -- because no one would have even been on the plane yet aside from those who were already on it from the previous flight, which in my experience, is typically a handful to a dozen people (but could be more). --Jessica
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It's never been a problem for me! Then again, I am a solo traveler, am almost always in the A/B group, and don't care where I sit. As long as I am *on the plane* and the plane is going to its destination, that's all I care about. --Jessica
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I must be one of the "top off points" users. For a recent flight, the dollar cost was $154 -- I wanted to book the flight for free with points, but I was a bit short. $60 worth of points (2,000 points) was what I needed to purchase the flight with points, so that is what I did. $60 < $154! I come out $94 ahead, thus, the points purchase was worth it to me. In the OP's scenario ... I never would have purchased that many points in one go. As others have said, I would have booked at least one of the flights with your current points balance (maybe 2), then debated on what to do with the rest. --Jessica
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Points expire with 24 months of inactivity. (Which, for the record, seems impossible to achieve - it would mean you don't fly anywhere for 2 entire years or take part in any of Southwest's partner programs to earn points for 2 entire years. But, since you are posting about it, it must happen to not only you, but many others!) The easiest way to get around this if you are not flying for awhile is signing up for Rapid Rewards Dining or Rewards for Opinions. For the Dining, you get points for eating out at a variety of restaurants, and at least near me, they have many Burger Kings that qualify. Buy a Whopper for $3, get 9 points, keep your account active. For the Rewards for Opinions, you fill out any survey assigned to you and get points. Even if you don't quality for the survey, you *still* get points (2-3 on average). It's a slam-dunk way to keep your account active - and for free! --Jessica
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10-10-2019
02:23 PM
10-10-2019
02:23 PM
This is a tough topic, because so many people *love* their pets and animals, but here it goes: I don't have a problem with service animals. Some people genuinely need them for their disabilities. I do have a problem with "emotional support animals." I think "emotional support" is too vague a term and thus nearly anything can be an "emotional support" animal to the person - as evidenced by people trying to bring pigs, ducks, monkeys, and even turkeys on board an airplane (source: https://www.independent.co.uk/travel/news-and-advice/emotional-support-animals-planes-flights-peacocks-marmoset-horse-a8190576.html). Guys, no, just no. Your pet pig or baby horse or whatever it is is not an "emotional support" animal, I don't care how much you "love" it and how much "calmer" you are around it. You can survive any standard flight without your beloved animal with you. If you can't -- drive. Drive 10+ hours with your horse or peacock if you want, no one will stop you and you won't bother dozens of other people in the process. --Jessica
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I have a bad habit of forgetting to bring earbuds / headphones, so when I *remember* to do that, I definitely take advantage!! Otherwise I try to sleep, read, or play games on my phone. --Jessica
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10-10-2019
12:38 PM
10-10-2019
12:38 PM
This is almost (almost) a moot point, since the iPhone 8 is the last iPhone to support "Touch ID". The more recent phones have Face ID instead, although there are rumors that the Touch ID will be re-introduced on future iPhones, it has not been confirmed. I doubt Southwest will spend any time fixing Touch ID issues, since most recent phones no longer have the feature. For what it's worth, I used Touch ID when I had an iPhone 6S - now that I have an iPhone XR, I haven't bothered with Face ID - yet. --Jessica
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"how do i see them if i dont have all the past reservations I have made?" That is exactly what you have to do to keep track of your travel funds. You need to remember what flights you changed and at the very least, the confirmation number of the flight. Your travel funds are linked to the confirmation number, and you can look up your travel fund balances here: https://www.southwest.com/flight/travel-funds-search.html Beware though, that travel funds are only valid a year from the *original* date of purchase, and considering this post is over a year old, if you did not use your travel funds by now, you are almost certainly out of luck. --Jessica
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We'll never know the answer to this until Southwest announces new routes themselves. I hope they keep expanding -- trips to Europe, perhaps? --Jessica
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10-09-2019
02:01 PM
10-09-2019
02:01 PM
The best part of this entire thread is the OP somehow getting a boarding assignment of "C62." I hope you framed that boarding pass! Despite the one other recent poster having a somewhat similar run of bad luck, there's no conspiracy here. Your boarding position is assigned based on a variety of factors already outlined. If you 'wait' to check in and you don't have A-List, EB, etc., you are all but guaranteed to get a C position. There are exceptions: mainly when flights are not 100% full. There have been times when I forgot to check in for a few hours, got a C, and was able to manage an aisle seat. Rare, but it happens. Maybe I'm just one of the lucky ones 😉 --Jessica
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10-09-2019
01:28 PM
10-09-2019
01:28 PM
I'll chime in and say that if anyone is going to 'save' seats, the Exit Row should not be an option. The A Listers and Early Boarders should get first crack at those seats since they are the first ones on board -- and they shouldn't be able to save them for anyone else. I think the Flight Attendant did the right thing! Kudos. --Jessica
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10-09-2019
01:19 PM
10-09-2019
01:19 PM
This thread is over a year old and I doubt this user will be back, but I have several questions about what the user attempted to do: 1) The user preferred to go to the airport to purchase tickets. OK. That's not entirely out of the realm of possibility, so let's go with it. 2) "My card was not accepted." Debit card? Credit card? Gift card? Other? 3) "The attendance told me that I can pay my reservation by phone." Why not just pay with a different card or form of payment at the counter? This is where things start to go astray. 4) "I made a new reservation by phone but as I needed to pay in cash they told me to go to the airport." ...what? What about the card you tried to pay with in Step 2? In addition: how can you make a reservation by phone and 'pay in cash'? If you didn't give any payment information while on the phone, did you ever really have a reservation? 5) "I went to the airport and paid my reservation." In cash? OK. Let's continue. "The attendance told me that he didn't have paper to give me a ticket about my payment and he just told me everything is OK." I assume the user means they couldn't get a receipt. In this extremely unusual situation, I wouldn't leave until getting some sort of confirmation that I paid for my airfare with cash. 6) "I checked my reservation and it's cancelled." After all this I can only assume that the user never had a reservation at all, but it's extremely hard to say. I've never tried booking a Southwest reservation over the phone, but of course before the days of the internet, booking via phone was much more common. Even so: I didn't think you could make a reservation over the phone, and proceed to pay in cash in person at the airport. How would that even work? Do you have to go to the airport within 24 hours to pay? What if you don't go to the airport for a week or a month? I assume your flight would get canceled if you don't show up to pay -- assuming you can even do this at all. So many questions, not enough answers. --Jessica
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I hope your daughter enjoyed her first flight!! --Jessica
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When you don't have assigned seating, people 'saving' seats is potentially what you will run into. It happens at nearly every General Admission concert as well. It's first come, first serve, and people often save 'spots' for their friends who are further back in line. It is *right*? Not particularly. Do people *do it*? All the time. Now, in regards to Southwest, should folks board and attempt to 'save' an entire row of seats, specifically the Exit row? No. If any seat saving 'policy' could be implemented, it would be to not 'save' any seats in the Exit row. Any other row should be fair game except for that. Someone else also mentioned in a different thread that pre-boarders (i.e. those needing help to board, families, etc.) should only be able to sit in the first few rows of the plane. I agree to that as well. Implement those two 'policies', and it would probably solve a lot of complaints. --Jessica
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I've seen quite a few threads about 'seat' savers and people's displeasure of it - as far as I'm concerned, people can sit where they want, and Southwest does not approve or disprove of 'saving' seats because they have no official policy on it. I've flown Southwest for 10+ years and maybe I've always been blind or unaware of my surroundings, but people saving seats has never once been an issue for me. As a solo traveler, I almost always get an aisle or window seat in the first 10ish rows of the plane, period. I'm not picky. I don't go for the Exit row. If people want to fight over those seats, knock yourself out, but that's not a hill I am willing to die on lol. The solution, if you are unhappy with the seat savers, is to go to every other airline on Planet Earth where you pick exactly the seat you want. Problem solved. No assigned seats? Then this is potentially what you will have to deal with (but to reiterate, I never have). I'd rather fly with Southwest's no assigned seating, free bag check, no *change fees*, and a myriad of other pluses, than any other airline that may have reserved seating, but many more restrictions for everything else. --Jessica
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It's not a scam at all. I fill out these surveys here at Reward for Opinions and also through Caesars Entertainment's Say & Play (Vegas) to get Rewards Credits. Surveys are only valid for a specific demographic for a specific period of time, and can be fulfilled at any time. The people making the surveys only need so many responses from so many people. That is why surveys can be closed by the time you click the link to take it, or even when you are in the middle of taking it. You still get a few points even if you aren't qualified for a survey as well, so to me there's no harm done. --Jessica
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Considering the flight was only booked yesterday, the fact that the payment is 'pending' is not unusual. It normally takes a few days for the payment to post to my CC. But that aside, assuming the payment does post, then you should have your flight information under your account information on Southwest.com and you should have been e-mailed your itinerary. --Jessica
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Are you sure all of these are through Chase? I have seen the Turbo Tax Rapid Rewards offer before - I get e-mailed the offer every year - there are a certain series of steps to follow to obtain the points, a few being: you have to file during a specific time frame, and you have to click a specific link to be eligible for the points (through Rapid Rewards Shopping). The relevant terms for this year's Turbo Tax bonus are below: Terms and Conditions: TurboTax The 1,000 Rapid Rewards® bonus points can only be earned by filing an online federal tax return (filing must be made between Wednesday, January 2, 2019, and Monday, April 15, 2019, after clicking through this offer on Rapid Rewards Shopping® and logging in to be eligible (the "Bonus Period"). TurboTax Online Federal Products qualifying for 1,000 Rapid Rewards bonus points are the 2018 online version of TurboTax Free Edition, TurboTax Deluxe, TurboTax Premier, TurboTax Self-Employed, and TurboTax Live. This Rapid Rewards bonus points offer may not be combined with any other product or offer from TurboTax, limit one (1) bonus redemption per Rapid Rewards® account number. Eligible only after a tax year 2018 completed federal tax return is filed during the Bonus Period. Federal tax filings made using TurboTax CDs, TurboTax Free File Program, downloaded products, or in-app purchases are not eligible for the bonus offer. Please allow up to eight weeks from the date of your qualified federal tax filing for your Rapid Rewards account to be credited with 1,000 Rapid Rewards bonus points. -------------------- --Jessica
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Interesting that Southwest and JetBlue have essentially tied. I've never flown JetBlue but heard good things about that airline. JB has what I'd consider an extreme version of first class seats called "Mint" ... you're practically enclosed in a pod, with a fully reclining seat, free meals, drinks, wi-fi, and other amenities -- but the average cost of a "Mint" flight is $599 one way 😎 I've checked JetBlue off and on and if I wanted to fly "Mint" from PHL to Vegas I'd be paying a cool $3,000+ roundtrip. I'd better get free food and drinks for paying thousands of dollars for ONE roundtrip flight! ...I think I'll stick with Southwest 😉 --Jessica
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^Yes of course - letters with special characters are still letters, after all! But they certainly offer another level of complexity. I would hope that Southwest would be able to handle umlauts and the like in a person's name or address. If not, then that would be a limitation -- but then again, Southwest is primarily a US-based airline, and only recently introduced (some) international travel, so I can potentially understand other language quirks not being supported 100% for now. There are many software programs, not just in the airline world, that have trouble with 'special' characters in certain words/phrases/names. It's certainly not a Southwest-only limitation. --Jessica
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10-07-2019
11:03 AM
10-07-2019
11:03 AM
Thanks @dfwskier! Correction: I have $42 worth of travel funds now - a different paid flight went down by $13 😁 A) The airline does not allow people to pay for part of a fight with points and part with cash (apart from TSA fee) Yes, this is what I am discovering. Too bad! Maybe it will be an option in the future, especially if you have unused travel funds that could ultimately reduce the fare of a points-purchased flight. Another potential option: convert travel funds to RR points! 🤔 --Jessica
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10-07-2019
10:23 AM
10-07-2019
10:23 AM
Posts like this always puzzle me. I wonder what exactly 'happened' 3 years ago to an individual / family to make Southwest issue over $1,000 worth of vouchers. Missed connection? Missed flight? Something else? Considering your user name is 'upset mom of three', I am willing to bet the farm that the compensation had something to do with your kids. You had an entire year to use the funds, that's plenty of time. Sorry, but without more detail regarding your situation, I am not very sympathetic to whatever issue you or your family might have suffered, especially considering you are complaining about it now, on a public forum, 3 years later. --Jessica
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10-07-2019
09:29 AM
10-07-2019
09:29 AM
^Indeed, that is what I want to do. Here are some more specifics: The flight that I want currently requires 1814 more points to book. I have 1390 points - not enough. When I attempt to change the flight, I get a message that I "don't have enough points to book" which is true, and my options are to buy points or modify my flight (to a different flight within my point threshold). I don't get the option to apply travel funds since I reserved the flight with points. I would think that my $29 would cover the difference, but alas. It's hard to say how long this flight will be available at this price point - and the flight isn't until December so I have some time to play with it. I'm filling out surveys in the interim 😉 I am flying at the end of the month as well, so I will definitely have enough points by early November to change this flight - assuming the flight price doesn't go up, but I imagine it will. --Jessica
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10-07-2019
08:51 AM
10-07-2019
08:51 AM
Hello fellow travelers, I think I already know the answer to this, but wanted to make a post to verify. I recently booked a flight with RR points. Thinking about switching to a different time, which would require a few more points to reserve. I have $29 in unused travel funds - I don't see a way to apply this to a reservation booked with points. Can it not be done? --Jessica
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This doesn't make a lot of sense. Names are made up of letters -- not characters, not numbers -- letters. The only exception to this might be a hyphen. What are some other examples of names that are not made up of letters? --Jessica
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