Paco
Wrong Newton. Juice did King of Hearts, Olivia did Grease. Wasn't Issac the purser on the Love Boat?
Blog Boy
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07-05-2007
02:30 AM
9 Loves
Geez, Kim and Joe, it looks like you two have as many 4th of July plans as I do.
Blog Boy
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07-03-2007
10:10 PM
19 Loves
So Kim, if someone tells you to "stand by," how long do you stand next to them. Or, if they say, "walk this way"?
Blog Boy
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Hi Stephen,
I am sorry to hear of your experience in Ontario, and if our folks were rude, that would certainly be out of character. I am curious as to why you aren't upset with the airline upon which you flew since they apparently provide fewer ammenities to their Customers than we do. Have you considered this? Our stations get a limited supply of those bags, and we want to make sure that we have them available when our Customers need them--it would be a disservice to our Customers if we ran out. How would you have felt when you flew with us if we had run out of the bags by giving them to another airline's passengers? It's not a question of cost, but availabity.
As to a complaint section on our web site, I'm not sure if you mean southwest.com or this blog. If you will read the blog's User Guide (the link is under the airplane on the upper right), the blogs purpose is to have a dialogue with our Customers, and it isn't set up to handle individual Customer Service concerns. We are working toward being able to handle these electronically, but we don't have a firm timeline. In the meantime, our Customer Relations Department wants to hear all of our Customer concerns, and their contact information is in the User Guide.
Your patronage is important to us, and I hope this one incident won't keep you from flying with us.
Brian
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07-03-2007
04:46 PM
13 Loves
Cathy,
no the wing doesn't change color during flight. My guess is that the blue on the fuselage was reflecting on the wing giving it a blue hue. If you notice, the Canyon Blue is very glossy and very reflective.
Brian
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07-03-2007
02:06 PM
6 Loves
Ah, now I get it! Sure, I'll send you the magazine.
Blog Boy
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07-03-2007
01:24 PM
12 Loves
Hi Dylan
Thanks for the comments, but for all of my 54 years, I have always heard July 4th, the Fourth of July, and Independence Day used interchangably. FYI, Colleen will be contributing a post tomorrow, and she uses Independence Day.
Brian
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07-03-2007
01:22 PM
10 Loves
Umm, USS Blog Boy, I am guessing you are on an ocean somewhere. By the way, your picture is in the July issue of Spirit magazine.
Blog Boy
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Joan,
All you need to pass through security is the boarding pass(es) for the current day's flight. You can check in online at southwest.com up to 24 hours before your flight time, and print out the boarding passes, and you may also use the kiosks in our airports to check in.
Brian
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07-02-2007
08:19 AM
371 Loves
Although Southwest's history is miniscule compared to that of our nation, it's important to remember that Southwest was founded 36 years ago on the principle that all Americans deserve the Freedom to Fly at affordable fares. I think we have done a pretty good job with that goal because, in 1971, the year we were born, only 15 percent of Americans had ever flown on an airline. Today, that number is close to 80 percent. No, not all flew on Southwest, but the low-fare revolution that we started is largely responsible.
As one who flew regularly before 1971 (I am an airline brat), I can vouch that air travel was much different then. Yes, it was more luxurious, but it was also very expensive. The predominant passenger of the time was a white male, middle-aged businessman, and occasionally, his family on vacation-if they were very lucky. Even today, there are some people who miss the ambiance of the time when you dressed up to fly...but, I doubt they miss the fares.
Thankfully, our founders, Herb Kelleher and Rollin King, had the idea to democratize the skies. Make fares so low that flying would be cheaper than driving, and Texans took to the skies--but America would have to wait a few more years until Congress deregulated routes and fares in 1978. I admit I was a naysayer back then because I worked for a legacy carrier for 18½ years, beginning in 1976. All the legacy carriers formed a letter-writing campaign to Congress to stop deregulation, and they used the fear that deregulation would destroy air travel. Thankfully, the campaign failed because when the rest of the country got a taste of the low fares that Texans were paying that airline travel became the preferred mode of intercity travel by all Americans. Today, Southwest carries over 98 million Customers annually on our 3,300+ daily flights.
There's one other thing Southwest liberated: And that is the idea that air travel has to be pretentious and stuffy. While we always take Safety seriously, we don't take ourselves seriously. (If we did, you wouldn't be reading this blog right now.) There is absolutely no reason why our Employees can't have fun at work and to share that fun with our Customers. After all, some of our Customers are as nutty as we are--External Blog Boy and Ding! boy come immediately to mind. My own epiphany about Southwest came a few years before I joined Southwest when we had a long layover in the Detroit Airport between flights on my old airline. I noticed that the Southwest Employees were the only ones smiling, talking to each other, and enjoying their work. It had been years since I had felt like that at work. I was envious and wished for a change. My own liberation came a few years later, and I have never looked back.
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06-29-2007
06:53 PM
13 Loves
USS Blog Boy
Happy belated birthday! Along with the fun we all hopefully will have this July 4th, lets don't forget all the men and women in uniform like Francisco who are out there on the frontlines for all of us.
Blog Boy
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06-29-2007
09:17 AM
547 Loves
We asked our Blog Team for their July 4th plans, and we wanted to share them with you.
Gordon Guillory:
This 4th of July my plans are to hang out on my patio with family and friends, cooking out and drinking cold adult beverages.
David Evans:
My sister's town has a beautiful fireworks display, so our entire family gathers at her home for fun and food; then we all go to Main Street for a musical fireworks extravaganza...Family, Food & Fireworks to celebrate America's Freedom.
Mary Noel Hennes:
This year the 4th of July falls on my "weekend," so I'll be spending the day the best way I've known how since I was in grade school--being in close proximity to some of my favorite things: Water, fireworks, friends, and--with any luck--homemade potato salad. And cupcakes with sprinkles on them.
Ray Stark:
I'll be flying to the nation's capital before heading down to spend the evening in the capital of Texas.
Sunny Abercrombie:
My husband, John, and I will be sailing on Notre Vie from Clear Lake to Port Aransas, Texas!
Hollee Ford:
I'll be enjoying the holiday with my family on the lake. Hopefully I'll be able to land a few wicked tricks on my wakeboard.
Jeff Lamb:
I'll be walking to the bagel shop for coffee and actually reading the entire newspaper. We always cookout burgers and watch fireworks in the evening.
Susie Boersma:
On the 4th, I will be working in San Antonio and walking the station Team through the results of of our Redefining Excellence observations. Since we have a Team away from home doing this, we'll probably spend some time together after work eating BBQ and enjoying the night sky.
James Malone:
I will be attending the Taste of Chicago with some friends on July 4th.
Paco Cerda:
I'll be helping everyone ELSE make their 4th of July plans!
Ming Chan:
On July 4th, I will be celebrating America's freedom by working at the Dallas Love Field Airport. I usually work on July 4th, and when I am finished I go up to the top of the Love Field parking garage and watch all the fireworks around Dallas at the same time. It is spectacular!!!!!!
Bert Stevens:
I have to work the night of the 4th, but will spend the day with my wife and kids swimming and grilling.
Fred Taylor:
I plan to be at Lone Star Park swilling bourbon and watching the Thoroughbreds go around the track!
Shelley Logan:
I'll be spending the week at the beach in northern Michigan with some of my favorite people: my sister, Amy, and her two kids, Ava (age 5) and Max (age two).
Jill Howard Allen:
We celebrate the 4th by cranking John Philip Sousa's 'Stars and Stripes Forever', Adriene Belew's 'One of those Days' and David Byrne's 'Independence Day' and then join my sibilings at my sister's pool to cool off in the Phoenix heat.
Bill Owen:
If the weather's nice, I plan to try and bring two things to a golden brown--chicken breasts and my skin!
Those are our plans, so how are you planning to celebrate the Fourth?
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06-22-2007
07:02 AM
536 Loves
Here's a bit of fun for the weekend. Try your hand at writing a caption for this photo taken in Las Vegas. (Click on pic to enlarge.) After all, you have a pyramid, a sphinx, and an obelisk to work with. (Sounds like the start of a joke--a pyramid, a sphinx, and an obelisk walk into a bar...)
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06-21-2007
08:17 PM
4 Loves
Okay, Jordan
I guess I lose because I was a little too loose in my proofing. Maybe lose/loose is one of those proofing blindspots. Hopefully, there won't be an opening here on the blog.
Brian
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06-20-2007
08:12 PM
7 Loves
Hi Jordan,
Beg to differ with you, but "loose" is an adjective meaning not rigidly fastened or securely attached. "Lose" is a verb meaning the act of missing something. Ray is using loose as an ajdective describing mental "wires" that seemed to be not securely attached.
Brian
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06-20-2007
02:35 PM
7 Loves
Hey Jim,
Does the IRS know about your creative accounting? Maybe we could show the flight to Farnborough as a candy corn relief flight for sugar-deprived Brits?
Blog Boy
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06-20-2007
01:29 PM
5 Loves
Ray,
That is a great post! What a lot of folks reading the blog probably don't know is the profound personal impact your book has had on Fearful Flyers. I have read letters from many of them, and most have told me that your book liberated them to fly. Many say that they carry your book with them on every flight. Thanks so much for taking on this cause, which I know means a lot to you.
Brian
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06-20-2007
01:22 PM
6 Loves
Gee Kim,
that's a lot of gas to drive to Paris, TX. Funny, I don't remember all the world's aerospace companies setting up booths there. However, I did hear of a planned East Texas Candy Corn Carnival coming to town.
Blog Boy
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06-19-2007
07:05 PM
2 Loves
James,
As I mentioned above, scanners and radios are never allowed to be used on the aircraft, and this is outlined in our inflight magazine, Spirit.
Brian
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06-19-2007
05:07 PM
1 Love
James
Yes you can carry it on and play it at the gates--although I have heard some local jurisdictions may have limits on scanners. As to allowing scanners or radios to be used on the airplanes, it probably is more of a case of "better be safe than sorry." Also, unless the aircraft is close to or over a town or city, you probably wouldn't be able to pick up anything on the scanner anyway.
Brian
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06-19-2007
01:48 PM
12 Loves
James,
The "Bean" looks like it is part of the "spacecraft" that was set down in the middle of Soldier Field.
Blog Boy
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06-19-2007
01:42 PM
8 Loves
Congratulations Paul! Happy Anniversary
Ding! boy, life rafts are one requirement for extended overwater operations, but it is more complicated than that. There is a lot of different equipment that has to be installed, plus Pilots have to be trained on overwater procedures.
Blog Boy
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06-19-2007
01:33 PM
2 Loves
Hi James,
A scanner is just a radio, and unfortunately, it is on the specific list of items that may not be operated at any time on the aircraft. I am not an electronic engineer, but even though radios only receive and not transmit, they can cause interference with the aircraft instruments.
Hope you understand,
Brian
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06-18-2007
05:25 PM
3 Loves
Jim,
thanks, but it would be a hard-sell item to put on an expense report. Actually I have attended two air shows at Farnborough in the UK (they alternate years with Paris), and they were pretty amazing. But, I had to attend them on my own.
Blog Boy
(Incidentally, we don't have any 737-800s, but the -700s we have actually have a slightly longer range and would make the jump across the pond--but they lack the items needed for extended overwater operations.)
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06-18-2007
11:03 AM
539 Loves
This week, the Paris Air Show is underway, and it is an event of which I have longed to attend for many years. While I can't be there reporting to you firsthand (darn!), here is a link to the Boeing Blog about the Air Show.
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06-15-2007
08:49 PM
7 Loves
Eric,
The -300 and -500 are still valuable aircraft to us, and we are in the process of adding blended winglets to about 60 of the -300s. I am certainly not the expert on our fleet replacements, but I know we eventually will replace the -300s and -500s. Just not sure when.
It would take a major "sea change" for us to invest in larger aircraft. One of the hallmarks of our success is a common aircraft type. It reduces training and maintenance costs and allows us flexible scheduling, which is important because our schedules are drawn on a point to point basis--flying from "A" to "B" without hubbing in point "C."
Of course, we also say that we learned long ago never to say "never." This industry often changes overnight, so we want to remain flexible and meet new challenges.
Brian
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06-15-2007
02:55 PM
6 Loves
Hi Eric,
It is my understanding that the 737-700 has the longest range of all the Next Generation 737s. Lufthansa was leasing some -700s in an all business class configuration to fly from Germany to Newark, and Aloha uses 737-700s daily to fly from the mainland to Hawaii (the longest stretch of overwater flying in the world without intermediate airports), so the range is definitely there.
Whether we ever fly from the US to Europe still remains to be seen.
Brian
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Frances,
Paul is right. You can check in at southwest.com 24 hours prior to your flight time. In addition, you can even check in with a wireless PDA device, like a BlackBerry. For more information on online checkin, click here.
Brian
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06-12-2007
04:32 PM
2 Loves
Hey EBB,
You must have been chatting with Pye Oursquare.
Blog Boy
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