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269
Solutions
03-26-2017
07:54 AM
03-26-2017
07:54 AM
"Travel Equipment for Infants and Small Children. One stroller and one Child Restraint Device (car seat) per fare-paying Passenger will be accepted subject to a limited release of liability, as outlined in Section 7h. Carrier will accept the items without charge and will not count toward a Passenger’s free Checked Baggage allowance"
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03-26-2017
07:38 AM
"Child Restraint Devices Unless unoccupied seats are available on a flight, Carrier requires a reservation and purchase of a Ticket for Carriage of a child restraint device on board the aircraft to ensure that a child restraint device may be used during flight. Only federally approved child restraint devices are permitted for use aboard Carrier’s aircraft. Federal regulations prohibit the use of child booster seats and harness-or vest-type restraining devices, unless such devices have been specifically approved by the Federal Aviation Administration under a Type Certificate (TC), Supplemental Type Certificate (STC), or Technical Standard Order (TSO). Customers are responsible for providing Carrier copies of TC, STC, or TSO documentation for review at the departure gate. Child restraint devices will be considered as items of carryon Baggage counting toward the adult Passenger’s carryon allowance, unless the child has been ticketed and a seat reserved for use of the CRD"
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03-24-2017
10:46 AM
1 Love
Internet access for $8 a day per device on WiFi-enabled aircraft. More info can be found here: http://swa.is/1CAiZTv
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"If you are not planning to travel on any portion of your itinerary, you can cancel or change your reservation at least 10 minutes prior to scheduled departure of the flight" To cancel and receive credit go to Southwest home page. Now click on where it says "change flight" in blue text. Then click on cancel flight, and follow instructions, this will also cancel boarding pass if already checked in.
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03-24-2017
04:54 AM
"Member can use his or her points to purchase seats for him/herself or others; however, the Member is solely responsible for making any changes to the itinerary after booking. A Passenger traveling on a ticket using points from another Member's account will not be allowed to make changes to the itinerary. The Passenger must contact the Member and have the Member make any necessary changes"
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Customers Who are Deaf or Hard of Hearing Customers who are deaf and hard of hearing may call our Teletypewriter (TTY) number, 1 (800) 533-1305, and speak with a Southwest Airlines Customer Representative. Our Customer Representatives can assist with making reservations and answering general questions. Additionally, we offer a video relay service at SWAVRS.TV, and there are TTY Phones located in each of the airports we serve. Because it is sometimes difficult for our Employees to know when a Customer is deaf or hard of hearing, if the Customer identifies his/her needs to our Customer Service Agent at the departure gate and to our Flight Crew once onboard the aircraft, we can be sure to establish an acceptable means of communication. Upon such request, we will ensure that the Customer has prompt access to the same information provided to other passengers in the gate area and onboard the aircraft (e.g., boarding and baggage claim information, schedule changes, flight Safety information, etc.). Upon arrival at the airport, please inform a Southwest Airlines Agent or Skycap at your first point of contact (either at the Skycap podium or ticket counter) if you need assistance within the airport. If assistance is needed during boarding or onboard the aircraft, please notify our Employees at the departure gate and, if applicable, one of our Flight Attendants when you board the aircraft.
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I think this is the offer you are talking about..... This is the offer that is at the bottom of the payment page when paying for a flight. Sign up for Credit Card: Earn a $200 statement credit after your first purchase, which will post on the same statement if you make your first purchase today, and 10,000 bonus points after you spend $500 on purchases in the first 3 months your account is open.* This product is available to you if you do not have this card and have not received a new cardmember bonus for this card in the past 24 months.
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Try: Rapid Rewards Customer Service at 1-800-445-5764
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03-23-2017
12:01 PM
03-23-2017
12:01 PM
I believe the reasons your future flights are not showing up in your account could be... 1, You were not loged in you account at the time of purchase and did not provide your Rapid Reward number. Another reason, if another Rapid Reward member purchases a ticket from their account in someone elses name and does not provide that persons Rapid Reward number it will no show up in future flights. My sugestion is go to the Southwest home page and click on Flight/Hotel/Car. Then click on "Manage Reservation" Now click on "Add Rapid Rewards Number" this should now put the flight in your account as future flight. Good Luck!
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03-23-2017
11:57 AM
03-23-2017
11:57 AM
I believe the reasons your future flights are not showing up in your account could be... 1, You were not loged in you account at the time of purchase and did not provide your Rapid Reward number. Another reason, if another Rapid Reward member purchases a ticket from their account in someone elses name and does not provide that persons Rapid Reward number it will no show up in future flights. My sugestion is go to the Southwest home page and click on Flight/Hotel/Car. Then click on "Manage Reservation" Now click on "Add Rapid Rewards Number" this should now put the flight in your account as future flight. Good Luck!
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03-23-2017
11:41 AM
Program Terms and Conditions for Rapid Rewards. Southwest Airlines is not responsible for unauthorized access to a Member’s Account and will not replace stolen points or awards.
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From the Southwest home page where you would put in your flight information first try to click on where it says "Advanced search" in blue text.
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03-22-2017
05:46 PM
03-22-2017
05:46 PM
Check this Southwest link http://tinyurl.com/k9xzclm and click on batteries
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03-22-2017
05:45 AM
03-22-2017
05:45 AM
You are going to have to call customer service at 1-800-435-9792
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03-21-2017
04:12 PM
Free same-day standby will be provided for A-List and A-List Preferred Members traveling prior to the original scheduled departure, between the same city pairs, on the original date of travel, where a seat is available. On flights that do not meet these qualifications, A-List and A-List Preferred Members will receive priority standby and will be required to pay the difference in fare if a seat becomes available. A-List Preferred Members will be prioritized ahead of A-List Members. If an A-List or A-List Preferred Member is traveling on a multiple-Passenger reservation, free same-day standby and priority standby will not be provided for non-A-List or non-A-List Preferred Members in the same reservation. For A-List and A-List Preferred Members who have also qualified for a Companion Pass, A-List and A-List Preferred benefits are not available to the Companion unless the Companion is also an A-List and A-List Preferred Member. A-List and A-List Preferred Members can still make confirmed same-day changes for another flight to their destination, if seats are available, and will only pay the difference in fare. If you are not A list or A list preferred you only have two options. If you go on the early flight and there are seats you are going to have to pay the differance in fare from what you paid for the later flight. If you fly often you may want to purchase the early flights anyway to get a better price than what they would be the day of the flight. You will end up with credits when you cancel the flight you don't take.
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On May 18, 2017 They will open the schedule for sale through January 7, 2018. This date is subject to change! Please check back frequently. You can find this information from the Southwest home page. Click on "Flight/Hotel/Car" then "flight schedules".
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03-21-2017
01:16 PM
I'm not saying that you did this but... I wonder if you completed the transaction when you made the change, I have done this in the past... You should try it again it can't hurt.. Good Luck!
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I would go to this Southwest link http://swa.is/1s49Waq and click on "view travel funds" using the conformation number that you believe you have travel funds linked to. Good Luck!
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03-20-2017
07:36 PM
4 Loves
If your musical instrument (including case or covering) exceeds the sizing requirements for carryon items (10"x16"x24"), it can be carried onboard if it will fit in an overhead bin or under a seat onboard the aircraft and there is space available when you board the aircraft for the instrument.
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03-19-2017
02:53 PM
1 Love
This is only a guess. If your return flight was a nonstop and when you made the chang you picked a flight that had a stop then you would have been charged an extra five dollars. The reason you may have been charged extra points for changing your husbands is that after you made your change the flight was no longer available for that price. Check the flight every day because it might go down again. Good Luck!
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03-18-2017
11:24 PM
03-18-2017
11:24 PM
Refunded points do not have an expiration date. You can loose all your points if after two years of no activity in your Rapid Rewards account.
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03-18-2017
05:20 PM
03-18-2017
05:20 PM
Hi I would just cancel the original and then rebook with the travel funds.
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03-18-2017
03:11 PM
1 Love
On May 18, 2017 they will open the schedule for sale through January 7, 2018. This date is subject to change! Please check back frequently.
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03-18-2017
03:07 PM
Hi There is a pre board group then family boarding group then A 1-60 then B 1-60 then C group. So with B 60 you would be about the 120 person to board. There are 143 or 175 seats depending on what type of aircraft you get.
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03-17-2017
09:29 AM
2 Loves
In my experience people who use a boarding pass from a phone makes the boarding process longer than handing over a paper document. Southwest Airlines offers self serve kiosks at all airports for printing boarding pass. Just my opinion...
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03-17-2017
09:19 AM
03-17-2017
09:19 AM
EarlyBird Check-In Customers will have their boarding positions reserved beginning 36 hours prior to their flight's scheduled departure time. Boarding Passes can be accessed beginning 24 hours prior to the flight's scheduled local departure time. When you go to print your pass beginning 24hrs before you flight you will need to click on "check in". Your boarding position was assigned to you by Southwest in the 36hr using the guidelines below. While EarlyBird Check-In doesn't guarantee an A boarding position, it improves your seat selection options to help you get your favorite seat. Customers who have purchased Anytime Fares will receive priority over Customer’s who purchase Early Bird with other fare types. Boarding positions are assigned based on the time stamp of the EarlyBird Check-In purchase relative to passengers within the same fare class.
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