4509
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3257
Loves Received
338
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04-12-2018
01:50 PM
04-12-2018
01:50 PM
@Mmck42 wrote: All fair replies, thanks folks. Great to see a healthy forum here. I'm honestly not looking for any special treatment or rule bending, but just wanted to warn others, as I hadn't noticed this on other promotions (Southwest or otherwise...and I just checked Marriott Hotels, for example, who does require one to stay within the promotional period, and register prior to any stays, but NOT to book a stay only after registering - that's a SW one-off as far as I can gather). @DancingDavidE - I did pull ahead two round trip flights to see family to fit within the promotion timeline, and chose Southwest as my (and additional family members) carrier, despite a higher cost. So yes, I did do something differently than I would have otherwise, including gaining a sense of loyalty respect from SW for noticing that in the past 6 months I've been choosing them more often than the other carriers I fly. That's fair @Mmck42, thanks for clarifying. There was another thread on this topic a while back, and there were a lot of people asking a similar question and atlhough many of us thought the intent was certainly new bookings with register then book, the wording wasn't clear and I'm sure you weren't the only one that went ahead with previously scheduled flights. It's too bad that you didn't catch that thread, one of the people called to confirm and had a definitive statement that it was "register then book" and I don't know if they charged ahead without re-booking or not based on the language, or if they re-booked based on that call to Southwest.
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04-11-2018
06:15 PM
@Ahimmelstein wrote: Southwest used to send drink Coupons whenever points were redeemed for free travel. Has this stopped or am I doing something wrong. My preference is set to receive coupons. I have not gotten coupons in almost three years. Help please! I can't speak for that past policy, but the current one is for ten revenue flights, so not based on redemption, only based on paid flights.
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Re-read the fine print, but the wording used to be that you couldn't get the same credit card. So if you have a premier card, you'd have to vacate that for some period of time to reapply and get a bonus. But you could apply for business card or the other personal card I forget the name. So probably yes on the business card, as long as you can substatiate a business and/or have the business co-sign. But read the current terms for yourself, things change.
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That's a pretty strong effort so far @ridgeway - thanks for your persistence. Thanks to @LindseyD for following up then on the initial request, I'm glad there was at least a receptiveness to discuss. I'd love to have VPN capability, hopefully this gets resurrected at some point. I'd bump this to the top of the list of things to check on for the community's behalf, along with mobile boarding pass for groups. David
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04-11-2018
04:13 PM
04-11-2018
04:13 PM
That's weird! It is a typo and supposed to say "date"? Mainly - when you go through and click on the boarding pass, the gate shows up there correct? (If it is assigned at the time you download the boarding pass) - I suggest on iOS that you copy the boarding pass to the wallet anyway so that you have an archived version. If you flight is delayed an hour you won't be able to call up the mobile pass any more, better to have it stored. And the gate should be on there if you re-download the pass after the gate is assigned.
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04-11-2018
04:10 PM
04-11-2018
04:10 PM
@ridgeway wrote: Update/ post Edit: 4/10/2018 because for some reason posts aren’t visibly time stamped. This makes me pretty disappointed on how this thread and how much I really even trust this forum in general. Hope southwest takes note. I see timestamps in the header for each post, you don't? Anyway, the community here is not a customer support channel, there is some involvement by a team from Southwest but it isn't a place that directly goes back to the IT department. So you should trust the board for "here's a workaround" or "we suggest you do this, I've done this before, etc." but it isn't a place to submit a work order. Speaking as a user - I don't know if Southwest will support VPN in the near future, and I certainly don't rely on using it myself as that has proven fruitless, I bring a thumb drive.
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@chgoflyer wrote: Unfortunately, as has been stated, a Business Select passenger (or an A-List passenger for that matter) must give up their boarding privlidge if they are traveling with a young child. ... It's especially silly since the seat the companion would occupy if they boarded together (or after being saved for them) is most likely a middle seat anyway. That's the worst part - it makes no practical difference for an older companion other than some stress on the flyer's part, or for reduced stress/convenience maybe we buy Early Bird.
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@Phachia wrote: My 2 1/2 yr old just experienced her 2nd flight. The first was when she was 25 months. I noticed as a 2 1/2 yr old she has developed more awareness...especially what she's afraid off. In the last experience she was noticeably scared everytime turbalance hit or elevation change. She didn't cry, but her body would tense up and hold on to the arm chair tight and give out a little yell. She kept asking to be held or sit with me. Even though she has her own seat, can she sit on my lap if she's scared? Thanks! It's not just kids that get a little tense at times. I'll echo @TheMiddleSeat that it may help to reinforce that the safest place in turbulence is seated and with the seatbelt buckled - that will echo the flight attendants giving their directions and the pilot who turns on the seatbelt light overhead. Although comforting, sitting on your lap would not be as safe for her.
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@bec102896 wrote: Hello As @chgoflyer said every promotion I have seen is valid for new bookings and you would have to cancel and rebook to take advantage of the promotion ... sorry this has cost you getting A list Blake ...but did it? What did you do differently having the promo offered - you obviously hadn't flown enough to make A-list already...other than if you had canceled and re-booked instead of flying as-is I don't see where I'd be that upset with Southwest. I agree with you that they need to clean up the wording though, there's no reason that this should be ambiguous - the intention of the promo is obviously the long game to get people locked into A-list for multiple future flights, not to try and trick someone into flying one extra time or to miss the promo and feel bad about it.
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04-11-2018
03:27 PM
@TheMiddleSeat wrote: Perhaps a bit late to comment, but I actually really like the A31-A35 range so I think you got a great boarding position. You can practically choose any middle seat you want in that boarding position!
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@bec102896 wrote: @OtisGudlyfe If you can't get a hold of the baggage office in Houston I would try calling customer relations at 855-234-4654 and maybe they can direct you to someone who can help I just know there is a time window to report and I wouldn't want you to get the sorry your to late response as that's never a fun situation when you have been trying to contact them. Another idea is if your are near Houston hobby you might go there and go to the baggage office as it might be faster than trying to get through on the phone. hope this helps Blake One clarification - no need to tell us what went missing, but I have seen other posts on here where the poster had an item go missing that had a lithum battery in it - in that case TSA snatched it out of the luggage on purpose since it is prohibited. I don't believe you can get it back, and Southwest won't offer any replacement. I don't know if this applies to you or not.
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04-09-2018
06:07 PM
04-09-2018
06:07 PM
@459131411 wrote: Im in the same scenario as you and this is frustrating, especially when you purchase expensive tickets that provide the a-1 through a-15 boarding. My child is the companion, as such my child should board with me in the A1-15. Southwest needs to resolve this issue ASAP. You can always ask, personally I think if you asked the gate person nicely in advance you'll have better luck than trying to sneak through. But if they say "no" it's pretty clear that the rules say family boarding. Hopefully the pilot for boarding companions with the CP holder will be rolled out to the whole system, I only heard good feedback on this community about that pilot. For older companions it isn't like the person won't save a seat anyway, and it would help close the gap on younger companions that couldn't board by themselves like yourself and the earlier poster. In response to the above - if the child was less than two as a lap child, I'd take them through in A1-15 position - they wouldn't be taking a seat from anyone, their boarding document doesn't have a number...so the last position is your own number.
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04-09-2018
12:26 PM
@franktravel wrote: From SWA! "Beginning today, there will be some changes in the cost of using Rapid Rewards Points to purchase tickets at Southwest. On average, it will cost slightly more, about 6 percent more, to travel using a Wanna Get Away fare and quite a bit less, 35 percent less, in the Business Select fare, and 22 percent less for an Anytime fare. It’s our hope that the updates to our Rapid Rewards program will make it more attractive for you to redeem the fare type that fits your travel needs. It will also make redemptions more affordable when you are booking close to your departure date and Wanna Get Away® fares are sold out. We’re making it even more affordable to use your points to fly on Business Select or Anytime fares. If you choose to redeem your Rapid Rewards® points for a Business Select ticket, you’ll be among the first to board your flight and receive a complimentary premium drink. Not to mention the option to use Fly By Priority Lane access. That's too bad, I would pretty rarely be using points for Anytime or Business Select flights except in case of emergency. If I did have to, then I would pay cash for it to get the 12x points. My daughter turns two in a few weeks, so we'll be burning through points a little faster starting in May, I guess make it an extra 6% faster. This will be nice for anyone that was booking those refundable fares with points though, that's a huge reduction for them. Can't be that many people though?
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@TheMiddleSeat wrote: Take a look at this previous thread. Short answer is domestic terminal. https://www.southwestaircommunity.com/t5/International-Travel/Atlanta-airport-for-international-flights/m-p/46442/highlight/true#M8 --TheMiddleSeat I've gone in the international terminal with a mobile boarding pass and carry-on before while flying Southwest, but I don't believe there is a Southwest ticket agent at that end to check passports, etc. and you wouldn't be able to check luggage without that step. Actually, clicking on @TheMiddleSeat's link shows that there isn't one, at least as of 2016.
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04-09-2018
12:05 PM
It might even be there now as a pending transaction. It should be quick like minutes/hours or maybe a day, not weeks.
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04-09-2018
10:32 AM
I think the approach is through the A-list and Companion Pass to build retention. Do the other airlines do this? I don't speak for Southwest, but I'd expect they still feel pretty good if they get 80% to 90% or more of frequent flyer business. The industry isn't setup in a way that any one airline can be cheapest on every route, I'm sure there are some city pairs out there than will be favorable to the other guys. If price is the only measure, then do what you have to do.
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04-06-2018
07:52 PM
2 Loves
@MrJamieMorgan wrote: Hopefully it will reach the "tipping point" (great book by the way) and they will change it. All I can do is log my experience/displeasure and share it with others. The only real way to vote and get change on the issue is with the wallet. I for one will be seriously considering a new airline going forward. I have been loyal to this point, but this one seems like an easy fix and they just want to ignore it like it doesn't exist. Let all the cheaters be on one airline - they can fight it out. Not worth the headache to me. Competition and competitive advantages is what drives these bad policies out. If I were in a competitor airline marketing department, I'd be running commercial after commercial showing the real world experiences people get with seating and why they should choose them. I'd theme it "Southwest, disappointment before your flight leaves the ground - fly xxxxxxxx instead". I'd even have one that plays the "muscial chairs" game (played on a plane) and say "where will you sit today?". It so ludricrous. My guess is it started off as a "good idea" to get extra money for paying to get a good seat or for that matter a seat together with your family. But people are good at taking advantage of the system and finding the workarounds to those good intentions - and now it's a train out of control with nobody empowered to make a change, except the CEO who doesn't have to fly coach anyway - heck I'm sure the executives have private business planes. He/She only sees the additional revenue from the "early boarding" - I don't think they realize the money they are losing from loyal people switching airlines (much harder to measure). Not Gary Kelly! https://www.cnbc.com/2017/11/17/why-southwest-airlines-ceo-flies-coach.html I understand your issues with the system though. And although personally I've been supportive on this community that I generally have no problem with people saving seats for a spouse or child, it's just greedy for one person to save six seats and I probably would consider just sitting down - you have your three spots over there, we're taking these three over here. Co-workers - nope, catch up when we land.
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04-06-2018
04:24 PM
04-06-2018
04:24 PM
@chgoflyer wrote: Vouchers can be used by anyone. You don't even need to "transfer," just give them the voucher number and code. Be aware that all travel must be completed (not just booked) by the expiration date. Don't drop the voucher on the ground at the airport - literally anyone could pick it up and use it. They would be jerks for doing that without trying to find you or turn it in to Southwest since your name will be on there, but I'm sure it happens.
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04-05-2018
11:58 AM
04-05-2018
11:58 AM
@TheMiddleSeat wrote: Have you considered MDW-OAK? --TheMiddleSeat Several times! OAK was pretty convenient depending where you are headed after that by train or car. I have also to SFO although I don't recall the timing exactly if it wasn't favorable. I haven't ever flown to SJC, any trips to that part of the Bay Area I've gone through OAK.
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04-05-2018
10:03 AM
1 Love
@tilliet4u wrote: i am wondering if southwest has a program at the tucson, az airport for preparing autistic children for a flight TUS isn't a very big operation for Southwest - I'd probably expand your search to airports in general to find some resources that would be helpful. It sounds more like something that might be generally applicable instead of provided by one airline? For TUS: Nonstop Destinations: Chicago Midway Denver Houston Hobby (Seasonal) Las Vegas Los Angeles Oakland (Sundays through June 3; resumes October 7) San Diego
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@bec102896 wrote: Hello If the only options are two stop or three stop no change or a layover I would pick the layover just so I can not be on a plane for so long but that's just me. Hope this helps Blake That might be an attractive option only if any of the layovers are really short - minimizing the number of times you change is good for luggage, but harder on people! My preference would be if any of the layover alternatives are between 1.5 and 2.5 hours maybe it will be worthwhile to get out, stretch, grab some food - espcially if you can manage it at a desirable airport like DEN, LAS, DAL where there are local restaurants to choose from. (STL...nope, SAN is too crowded, SFO too much weather risk with fog). MSP is a nice relaxing terminal with few but high quality options...but way out of your way to go to Orlando, hopefully that's not one! If the layover is less than an hour then you might as well take the no plane change option, it's riskier for any delays, luggage transfer, and you may not get to stretch for very long.
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04-04-2018
10:21 PM
04-04-2018
10:21 PM
@bluenceo wrote: Hihi, thanks but the weblink and the mobile app cannot work in Singapore. Now I am stuck i have no way to do an electronic check in and select my seats. Is there a hotline number to call in for help? You won't be able to select a seat until you are boarding, but it will be helpful to get your boarding position ahead of time. Are you in Singapore now for a flight that is taking place within the next 24 hours? Assuming you are planning ahead - is there anyone in the USA that you can have check you in that you trust to give the credentials?
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@karolinamosa wrote: Hi, I'm traveling on a business matter. I have a 7 month old and breastfeeding. I will be pumping and storing milk in the cooler while I'm away (4 days). How much liquid (breastmilk) can I check through the security on my way back? Just to clarify, baby is not traveling with me. This was an interesting one, I wasn't sure about the requirements if the baby wasn't present: https://www.tsa.gov/travel/security-screening/whatcanibring/items/breast-milk TSA website says the baby doesn't need to be present, the rules would all still apply the same so you may bring it through, subject to additional testing - allow extra time for screening.
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@bec102896 wrote: If you found one or more of these answers helpful would you mind marking the answer(s) that helped you a solution to help others who may have the same question thanks Blake I had received the offer as well (and signed up although time may be scarce) - you can verify that this is a legitimate site by going to the "ways to earn points" section on Southwest.com and taking surveys will be listed there as well for those that didn't get the targeted email.
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03-31-2018
10:01 PM
03-31-2018
10:01 PM
@kphitchcock wrote: Huge lover of Southwest, its culture, operating philosophy, and the customer experience. Am wondering...does anyone ever want to book a flight more than six months out? Unfortunately, the reservation system doesn't allow one to go out farther than that. I would think the system could be programmed to go out longer. in the old days, airlines would post their flight schedules in a booklet. Are the actual route schedules not out there more than six months? I wouldn't think so. Any insight/thought/info would are appreciated. I'm sure the airline knows roughly what they'll be doing during that time, but Southwest's approach is a little more flexible than other airlines where they have relatively less reliance on hub airports and the routes may change to adapt to current needs. I'd be interested to hear other financial motivations for not letting people book earlier, it seems counterintuitive from a revenue standpoint but there must be some flexibility gained that is used at times or else they would offer longer booking.
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@chickencatsu wrote: I have a severe anxiety disorder and panic disorder. Flying and boarding with the rush of the huge crowd is hard for me. Does this qualify for pre-boarding to avoid that? Is there any way I could get a preboard pass that is multi-use or do you have to get one every time? Thanks If you are flying solo, one of these times take the opposite approach - wait and board last. No rush, there will only be a few seats left to choose from. Don't do this if you have a carryon that you can't gate check though.
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@Kk9185 wrote: ...After all was said and done, there was maybe 25 of us left to board after all the families. The website states that a perk of early bird check in is a better boarding position. We were practically last to get on the plane. The people on front of us were annoyed as well. I’m really unhappy we spent the money, especially since if we didn’t, our boarding position wouldn’t have been too different. We were unable to get seats together and sat separately in the last two rows. There were only 25 people in the B-group, and you still didn't get seats together? In addition to the pre-boarders there must have been a lot of through passnegers for that to happen. Sorry to hear your bad experience. Usually an early B number would be sufficient at least to sit together.
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03-30-2018
10:11 AM
@rickmaass wrote: I stopped recieving my southwest booking emails on Feb. 22, 2018. I am a frequent flyer and fly as many as 10 to 12 legs some weeks. I fly southwest primarily because i can change flights for free. With this many legs and as many changes in flights i make it is challenging to keep them all straight. without these emails it is impossible. I have a microsoft 365 exchange email though my company and have worked with them to try to find out what is wrong. here is the results.... There should be some activity today if your issue was linked to the same security list as the others. You'd still have to request the old emails in some form though, the fix won't retroactively send the missing messages.
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03-29-2018
02:04 PM
@jojoher wrote: I am having the sanme issues. i was applied travel funds because of Hurricane Maria in Puerto Rico. I was told that I had to book the new flights by March 30th of 2018, not that the flight needed to be completed by this date. So, when I called customer relations, they told me that I could wait until the expiration date and call back to get it extedned for 6 months at $100 per person cost. that would be $400 that I will lose on my travel funds. this is not fair. My Family and i have always traveled with Southwest and have not had any issues until now. Can you please review this and contact me to see if a one courtersy can be done so that I will not lose any of my travel funds? There might have been an option at the time to refund instead of take travel funds, I would ask customer service about that where it wasn't clear what the options were at the time, or the timing of when the funds would be used. https://www.southwest.com/html/advisories/swa_travel_advisory_20178171505686202888.html
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@FlyoverNurse wrote: ...An additional service to literally push ahead through the line seems ridiculous. Why don’t they have their own lines? I was rudely pushed out of the way by a full grown man, and it did not make me happy. I can only commisserate that it was pretty rude to barge through like that, and I'm not "clear" that they are entitled to go to the front of any line anyway, the Fly-By benefit for instance is to get in the shorter line, but not bypass a line. Maybe they were really late for their flight or some other urgent reason they disregarded common courtesy. I'm racking my memory about that TSA checkpoint though, I'll have to keep an eye out for the Clear station next time, not that it would help the rude behaviour you experienced. I'd recommend Global Entry for you if you don't have it or PreCheck already to stay clear of Clear in the future.
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