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04-04-2017
10:16 AM
No. A-List benefits apply only to the person who earned A-List. Points are just points.
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04-03-2017
05:47 PM
04-03-2017
05:47 PM
Unfortunately, if using a voucher for a 2-passenger itinerary, Southwest's software will apply the funds first to one passenger and then, whatever is left, to the other passenger, instead of splitting it 50/50. So, if you later cancel, the ticketles travel funds will now be distributed (and locked by name) in that same way. 😞
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04-03-2017
05:39 PM
5 Loves
?! How could not allowing the saving of seats possibly be a contradiction of the open seating policy? "Open seating" literally means "first come, first served." Allowing seat saving is a contradiction of the open seating policy.
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04-03-2017
12:53 PM
04-03-2017
12:53 PM
You can check to see if your KTN has been applied to a reservation by going to Flight > Manage Reservations > Add Secure Traveler Information. https://www.southwest.com/flight/addSecureInfoEntry.html If the KTN has been added, it will look like this (and you'll not be able to add the number): If the box is blank, you can add your number.
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The offer is defintely from Chase. Here's the link to the Chase website when you click on "Learn More": https://creditcards.chase.com/a1/southwest/iccigprice200Plus You can still close the account, and not pay the $69 annual fee, as long as you don't use the card. (Your credit report may take a hit for the inquiry.)
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04-02-2017
09:56 PM
Looking forward to resolution is probably unrealistically optimistic. Southwest allows seat saving, despite the frequent and growing number of complaints. Until they eventually move to assigned seating, you can expect no changes to the boarding system and/or policies. 😞
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Your Rapid Rewards username and your Chase username are two different things. They do not need to be the same. If your RR account isn't already linked to your Chase Southwest Visa card account, a call to Chase can fix that.
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04-02-2017
03:40 PM
1 Love
You should call Customer Relations at 1-855-234-4654 asap, as this could be an indication that someone else has access to your account. It's actually quite easy to change your username on Chase. Log in and click on Personal Details, About Me, then Edit next to User Name.
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In absence of an official statement from Southwest (when contacted they seem to not understand the issue), here's what we've discovered over at FlyerTalk: It may be related to the new booking system, but it's unclear if it's an error or a policy change.
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04-01-2017
07:26 PM
Unfortunately, Southwest made travel funds non-transferrable in 2011. When you select the flights, but before you enter the names, the fare details are displayed, which notes that travel funds are non-transferrable (no name changes allowed). The email confirmation sent after purchase also spells out the rules: Valid only on Southwest Airlines. All travel involving funds from this Confirmation Number must be completed by the expiration date. Unused travel funds may only be applied toward the purchase of future travel for the individual named on the ticket. Any changes to this itinerary may result in a fare increase. Failure to cancel reservations for a Wanna Get Away fare segment at least 10 minutes prior to travel will result in the forfeiture of all remaining unused funds.
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04-01-2017
07:14 PM
04-01-2017
07:14 PM
Southwest used to allow travel funds to be used by anyone, but they ended that in 2011.
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03-31-2017
02:53 PM
03-31-2017
02:53 PM
Sports Equipment - Special Items The items listed below will be accepted as Checked Baggage for a $75 each way charge. Bicycles (defined as nonmotorized and having a single seat) properly packed in a bicycle box or hardsided case larger than 62 inches in total dimensions will be accepted as Checked Baggage. Pedals and handlebars must be removed and packaged in protective materials so as not to be damaged by or cause damage to other Baggage. Bicycles packaged in cardboard or softsided cases will be transported as subject to limited release items.
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03-31-2017
10:32 AM
03-31-2017
10:32 AM
Please come back and let us know how the credit card charge back dispute works out. I strongly suspect your request will be denied.
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03-30-2017
06:05 PM
03-30-2017
06:05 PM
Unfortunately, buying Southwest points is a really bad idea, unless you just need a few to "top off" and purchase a fare. The cost is 2.75 cents each, which is outrageous. That means the price you paid was correct, not a glitch. 😞 Points.com manages the sale/transfer of RR points as a profit center for Southwest, so Southwest will always defer to them when issues arise. That fare seems very high though. That may have been where a glitch was involved. Was that for Wanna Get Away tickets? Sorry for your expensive lesson. 😞
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Sounds like overkill to me. Once the passenger said that they misunderstood and were in fact willing to assist, it should have been a non-issue. This however is one area that the FAs take very seriously, so it's not surprising he was reseated. I've seen pax moved from the exit row before -- once because they didn't speak fluent English (they were traveling with their adult daughter, who did) and once because the passenger's wife and minor child was in the row directly in front of the exit row. Ultimately, arguing about anything an FA does is useless, since it's their domain and they wield complete power.
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Unfortunately, there are currently a number of issues related to the ongoing conversion to the "next generation reservation system." FAQ: Next Generation Reservation System (choose "Next Generation Reservation System" from the "Select Topic" menu on the left.) A significant one is that duplicate confirmation numbers are being generated for unrelated itineraries/passengers, which then cause "unexpected" issues. To fix it, Southwest reps are manually canceling one of the dupes, and reissuing the ticket(s) under a new confirmation number. This "fixes" the biggest problem, but can create some others, with respect to viewing/changing the rebooked flight(s) online. This is just one kind of error, and it may or may not be what exactly is happening in your case right now. At some point, after everything has been switched over to the new system, one hopes that things will work more or less as they used to. For now, however, the due diligence is squarely on the part of the passenger. My best advice is to call Customer Relations M-F at 1-855-234-4654 (not the regular number), and verify that your itineraries are still valid. Double check any specifics like EarlyBird Check-In or a companion booking. Good luck!
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03-28-2017
09:25 PM
Yes, through More Rewards, but only if you have the Rapid Rewards Visa card from Chase. Be aware that the redemption rates are pretty high. https://www.southwest.com/rapidrewards/redeem-more-rewards
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03-28-2017
09:18 PM
Unfortunately, no. Southwest has blocked the 3rd party websites that provide this service.
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03-28-2017
01:57 PM
03-28-2017
01:57 PM
Glad you were persistent. Unfortunately, with the booking systems conversion underway, it's become apparent that the usual "rules" are worthless right now. Many apparently unexpected issues are creeping up, and many have to be handled manually. The infamous Southwest "glitch" has taken on a whole new meaning. 😉
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Southwest has no interline agreements so they'll never check a bag to another carrier's destination. You'll need to get your bag and recheck.
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03-27-2017
10:32 PM
03-27-2017
10:32 PM
It doesn't technically mean that you lost it. The conversion to the new "next generation reservation system" is causing a lot of issues, and is likely the culprit here. When you made the change, did the confirmation number change? If so, then the EBCI would not have carried over automatically -- it would have had to have been added back in manually by the phone rep. Which may be causing the weirdness. Unfortunately, there's not much you can do except perhaps call again and ask for clarification. Be sure to note that the system will allow you to add it to the outbound so that they can look into it closer. Good luck.
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03-27-2017
05:32 PM
03-27-2017
05:32 PM
Is the 2nd flight booked using a Senior Fare? If yes: You'll get a refund to the credit card when you cancel. When you rebook, you'll have the voucher applied to the new fare. You can do this yourself online (just enter the voucher info in the "payment" section) or by phone. You'll pay any difference, plus the fees and taxes. If no: You'll not receive a refund, you'll get travel funds. If this is the case, there's no point in trying to get the funds unless your father plans to travel again within the next year.
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03-27-2017
04:55 PM
1 Love
Note that you cannot change your user name via "My Preferences." From what I understand, even Southwest reps can't change a username. If this is true, it's likely a result of their antiquated software. 😞
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03-27-2017
04:32 PM
03-27-2017
04:32 PM
Your best bet may be to order gift cards asap and have them sent to a friend or family member in the US who can then forward them to you in India. Your Rapid Rewards account is kept alive as long as you keep your credit card account open, or have any point earning activity every two years. You can do this by utilizing Rapid Rewards Shopping and making a small online purchase (one song from iTunes, etc.). A potential major issue is that you may not be able to access the Southwest website from India. Unfortunately, Southwest doesn't allow website access for many outside the US. They claim this is a tech issue that they are working on, but they've been making that apology for over a year now, so it's hard to believe that's true. If you do have that problem, you can try using the app (on your mobile carrier's network) or accessing the website using a proxy server. Good luck!
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Was the first cancelled fare a Senior Fare, or a Wanna Get Away? Senior fares are fully refundable. This means that you have one year from the original date of purchase in which to request a full refund of his fare, if it was a Senior Fare. If so, contact Customer Relations at 1-855-234-4654 (not the main number) asap and make the refund request. Wanna Get Away fares are non-refundable. When you cancel you have one year from the original date of purchase to use the travel funds. All travel must be completed by then, and the travel funds are only valid for the original passenger. Once travel funds expire, you can contact Customer Relations and request reissue as a voucher. You have 6 months after expiration in which to do this, and the voucher will be good for 6 months from date of issue, and can be used by anyone. Vouchers are good for air travel only, they don't cover taxes or fees. The fee for this is $100 per confirmation number/originally ticketed passenger, which is deducted from the funds balance. Each request is considered on a case-by-case basis, and everything about this, including the amount of the fee, is subject to change at any time. If you currently have a new Senior Fare booked for your father for the new trip, you can cancel it and request a full refund* once you have the voucher and then rebook him using that voucher. But be aware that you'll be booking at whatever fare is available at that time, which could be higher (or lower) than the currently booked fare. *A recent policy change makes "fully-refundable" fares on Southwest no longer refundable if you make any change to the itinerary at any time. Never make any changes to a refundable fare -- always cancel and rebook in order to maintain refundability. Hope this helps!
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03-27-2017
04:02 PM
03-27-2017
04:02 PM
You must not fly much? Unfortunately, most air travel tickets (the lowest priced ones on every carrier) are non-refundable. If you cancel, you cannot get a refund unless you've purchased a refundable fare. Carriers will allow you to reuse some of the funds, often with a $150/$200 change fee (not on Southwest), but within a certain time limit and with other limitations. This is how air travel works.
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Travel must be completed by the expiration date.
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