I've always typed my credentials in with no issue. The good news is that I'm on a Southwest flight right now and had no problems signing in. I guess my last two flights were anomalies....
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Thanks for the feedback. I'm flying again next week so I'll see how my access works. I did get feedback from Southwest - if I can't get free access, pay the $8 for it and ask for reimbursement.
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11-21-2019
05:43 PM
11-21-2019
05:43 PM
I've been an A List preferred for several years and typically use the free WiFi feature. For some reason, today on 2 flights, I can't sign on. I enter my credentials and I get directed to a page to buy it. During my layover, I tried to message Southwest and didn't get much other than "sorry". While on my 2nd flight I used the chat feature and the agent said my A List status is in good I'm using an iPhone 8. Has anyone had a similar problem? I love Southwest, but overall their WiFi leaves a lot to be desired. That said, I've never had a problem like this.... I thought it maay be an iphone problem but I also tried my laptop and the same thing happens Flight attendants confirmed on both flights that "the WiFi is working"
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They show it in small print in the magazine and on the drink menu that’s in the seat pocket but I’ve never heard them make an announcement on the flight. You’d think they’d say something like “Today’s your lucky day! First drink’s on us” but I’ve never heard them do that.
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I agree wholeheartedly and find the increased number of “service dogs” - specifically emotional support animals - onboard quite alarming. As an A List preferred frequent flyer, I value the ability to board early and pick a good seat. With this in mind, I think that if SW continues to support this service animal scam at least let them board first - that way everyone boarding would know to steer clear of the aisle with the animal in it and no one would be displaced like you were. I assume that SW moderators review these discussion boards. If they do, I sure hope that they give input to their leadership that lots of folks are unhappy about this policy.
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03-25-2018
10:38 AM
1 Love
I personally find the increased number of emotional support animals flying to be quite alarming. Especially large breed dogs which have been on the last 2 SW flights I’ve flown. Luckily I’ve not had to sit near the animals but would hav been very unhappy if it happened.
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