11-12-2018
05:58 PM
1 Love
@DfDrPepper_23,
Southwest Airlines does not tolerate discrimination. Please contact our Customer Relations Department so a Representative can speak with you about the situation you experienced and gather more information. It is our sincere desire to address your concerns. This Community is a Customer-to-Customer discussion forum, however, and is not one of the places we are able to address individual Customer Service issues.
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@lipps46 wrote: I really dont need the platitude. I am well aware of the entire scenerio and more. There is much more to this story than what any of you know and it has been escalated above this level. Thank you for responding but do please get all of the information correct before trying to provide a solution. This forum is customer to customer, so we're not privy to any official discussion you have had with Southwest other than what you describe here yourself. I do hope your issue will be resolved satisfactorily. Let us know how it turns out.
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08-04-2018
10:09 AM
4 Loves
@Pepintrk wrote: Thank you for the information. I got a bit angry and wrote the post. I didn't have accurate info so I apologize for wasting people's time. Your frustration was very understandable, so don't worry about that. And you certainly were not alone. I was in line at Midway yesterday with a bunch of passengers whose flights had cancelled and there was lots of frustration to go around. Thanks for apologizing. Personally, I'm a big fan of Southwest and try to defend them when I feel that they are blamed for things out of their control. So many Customers have complained about the weather-related cancellations on the Community over the last few days and it's nice to see somebody who understands that some things can't be helped, no matter how frustrating they may be.
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Are there any specific parts of the documents you would like readers to read?
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As @CareforNOLA and @TheMiddleSeat have already pointed out, we have no access to personal information. We’re here to help. I’m a big, cheesy fanboy of SW airlines for countless reasons, and long before this site existed, I was sharing my love for and knowledge of SW to everyone. As a frequent flyer whose flown them all, SW is the best choice for me and my family. Community Champion or not, I will always promote SW. It should also be noted that this is a customer Community site. It is designed for us to help each other! My hope is that I can share the LUV and help others understand how to navigate the great benefits of SW.
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@Ronshan wrote: Dear SW, Who is the genius that cancels flights based upon a weather forecast for 9-10 hours later? Oh, thunderstorms are forcast for any given city; scattered rain and thunderstorms with possible lightning so let's cancel the flights. Isn't that every destination all summer long? Come on! My notification that my flight was cancelled was at 10:30 AM in NAS, flights to BWI were cancelled that landed at 6:45 PM. Really? Cancelled? Why? Forcasted bad weather? You MUST be joking! What newly educated genius made this call? You should hire several more of these morons so that when your company goes under, you'll have someone to blame. Forecasted storms in the area 9-10 hours later? Better cancel the flights. We don't want to have our pilots and ground crews make any decisions that could jeopardize our bottom line. We'll cancel and call it a weather event so no customer compensation will be necessary. Sorry to hear about your travel troubles. I'm sure it was pretty maddening. i've had travel days like that, and they are absolutely no fun. That being said, check the national news this morning about weather on the east coast. A dam in Va may collapse due to the excessive amount of rainfall. So Southwest was likely correct when it cancelled flights due to the expected bad weather. All airlines opeate in a way that disruptions are managed in a way to minimize total disruption to the system. Planes and crew have to be properly positioned so that f uture flights are not cancelled. That sometimes means that it is better to cancel a flight than to have the flight depart and then divert - putting both the plane and the crew in the wrong place thus jeopardizing future flights. That also puts passengers in the wrong airport struggling even more to get to their final destinations. No airline cancels flights on a day like yeterday to save money. They do so to try to minimize total disruption to the arline and it's passengers.
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