Southwest Airlines Community

So you’ve reached a Companion status and boy are you (and your lucky Companion) thrilled!!  You book your first adventure together and are all ready to go. You jump right online 23:59 hours ahead to checkin and it all starts to unravel. You get A-22 (whoop) but your pal gets C-48. Yikes, now you have to be that jerk who saves that seat on the exit row or the one who never quite makes eye contact.  You hope it works but ya never know.  not the best way to start a new level after it takes so long to get to Companion.    So - here’s my idea - have Companion tickets on the same reservation (not a separate one), and have them board together.  We’ve earned that coveted level and we want to have our Companion feel as special as we do. After all, most of them are stuck at home while we are always off flying.     Just a thought     ... View more

Does anyone else feel a sense of frustration when, after purchasing the WiFi service, it becomes unavailable or stops working for some reason?  This has happened at 3 out of the last 4 trips I’ve taken.  I understand that this is newer technology and not something SW has complete control over    I don’t necessarily mind paying for something but if it is going to be unreliable, maybe we need to come up with a better solution.    One idea - charge less. Maybe $3 rather than $8.  $8 is higher than a drink and the drink is at least reliable.  2nd idea - send out coupons for WiFi.  3rd idea - lower the free WiFi level from A-Plus to A.    Thanks ... View more