I definitely can relate. I'm not trying to bash SW Airlines, but as A-List Preferred I look forward to WIFI on my flights back and forth to Denver. The last four to five flights or so WIFI has been down but inflight TV service was running. I would prioritize the WIFI over your frequent customers over TV. Without it A-List preferred is pointless. Kinda feel like I've been duped since free wifi was promoted to me as a benefit for A-List Preferred.
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