I have been trying to get SW to merge two RR accounts, both in my name, two different RR numbers. I get double mailings both addressed to me, and when I log in online, my name is displayed on both RR accounts. Here is my issue. I created the first account in 2010 to purchase tickets and collect points on flights that my (then) minor child took. Of course, I paid for these flights. My son was listed as a passenger on all of these flights. Now, my son is (barely) an adult, and has no use for, or interest in using the points that I paid for. I have called Customer Service twice and attempted to merge the two accounts into one. It seems very simple to me, my name is on both accounts, merge them. No, can't do that, they are under my son's name. I explained the situation, and the agent spoke to me like I was an idiot. Nice customer service SW. I guess I don't understand WHY these accounts cannot be merged when they are both in my name? Any ideas?
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