Initially, I thought she was not willing to be helpful. But I am happy to say that I misunderstood what she was telling me and all is well now. I did give her a Kick Tail card for having to deal with my cranky morning self. Once again, SWA comes through with the best customer service in the industry!
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I can get to the app and the site, but cannot retrieve my boarding pass and coupon. I agree that rules should be enforced. I thought, though, that showing the flight detail on my app indicating Business Select would convince the flight attendant. I fly SWA nearly every week, but not usually Business Select. I usually screenshot my boarding pass, but only the top part with the bar code. Lesson learned. In two weeks, I have another Business Select flight and will definitely save my pass to Apple Wallet.
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I am traveling Business Select today. My electronic boarding pass had a free drink coupon. However, now that we are boarded, the pass will not pull up, so I have lost my free drink. The flight attendant was not helpful at all (rare for SWA and really surprised me) and just stated that it should still be on my app. Is there a remedy here, or did I just lose out?
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