@dave8675309 So I was actually on this flight a few weeks a go and yes I agree that delay was annoying but they happen I do however have some info I got from talking to the gate agent while waiting for the plane that day. the reason we couldn't move to another gate is that in Austin Southwest has 6 gates so the gate you and I saw open didn't belong to Southwest so they could not use that gate. I know there is an expansion going on at the airport including another airline moving to the new south terminal this week and I am guessing that will help with gate availability in the future as I am guessing Southwest might have access to a shared gate for situations like this. Another note is there were numerous delays at that time with other flights so that's why those gates weren't available. While i I was waiting for our flight to arrive at the gate I did see EMS arrive at the gate which was because of a medical situation and that's probably why that plane took over our gate and our flight was delayed. also that's probably the reason it took so long for that flight to deplane. I know our flight was on the ground about 35min before if could pull in to our gate and he it did delay us a bit but luckily they were able to make up some time in flight. if you would like to discuss your experience with Southwest directly I would check out the contact options which were posted above by @dfwskier hopefully next time you fly out of Austin there won't be a delay because of gate availability Blake
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