04-11-2019
10:08 AM
How does keeping Max8’s out of service for longer fix anything? The planes were taken out of service through May because they won’t be cleared to fly before then.
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@dfwskier wrote: @mmoncrieff wrote: Looks like they are indeed canceling that flight each day and its happening 5 days in advance. I went ahead and switched flights to be on the safe side even though it cost me ~8k more in points. Tomorrow is 5 days out so I will know for sure if the original flight is canceled. If that is the case, what are the odds that Southwest will give me the extra points back? TIA I'd guess the odds are pretty poor. Why? Becasue you made the change voluntarily on your own. If you'd been on a flight that was cancelled, you would have been allowed to take any seat avaiable on your routing over the next two weeks - at no additinal cost. Southwest won't refund the points difference. Unfortunately, that's the price you pay to have better selection (prior to being among many looking to rebook). Sometimes, depending on time restraints on your travel, that's the right decision.
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03-20-2019
03:07 PM
03-20-2019
03:07 PM
I also had a similar situation which I posted 2 days ago. It was not posted even though I received an email that congratulated me on my 1st posting. Explain that? My connecting flight was canceled on Friday, 15th at 12:07pm. to San Juan. This flight was taking me to my 7-day Carribbean Cruise. Numerous calls were made as we were looking on the internet for different flights to get us to San Juan by 7pm Sunday. This would be a very long response if I told you all that we did and all that we went through to just get to San Juan by Sunday. Remember! It is noon on Friday and our 1st leg of our trip leaves at 8:55 am on Sunday! We called, searched every available airline on the internet, cried, and stayed up all night trying to see if someone had cancelled their flight for us to grab! HERE IS THE KICKER! THE REASON GIVEN TO ME VERBALLY AND WRITTEN WAS MECHANICAL FAILURE. BUT THE REAL REASON WHICH WAS FINALLY STATED TO ME WAS IT WAS NEEDED MORE SOMEWHERE ELSE! MY PLANE WAS NOT A MAX737 BUT IT WAS NEEDED FOR FLIGHTS THAT WERE AFFECTED BY THE MAX737 SITUATION! And now I am left to fight the Cruise Insurance to get a full refund. Even though weather related plane issues is the only thing they cover! So I asked them-"THE PRESIDENT OF THE UNITED STATES ALONG WITH 49 OTHER COUNTRIES HAVE GROUNDED ALL MAX737s! SO YOU ARE TELLING ME MY CRUISE WILL NOT BE COVERED?" And their answer was "yes". I also have flown for many many many years on Southwest and always said..."only way to fly is on Southwest!" Very disappointed and very angry right now!
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