Just had a terrible experience with SW, from the flight to customer service. I'm on the receiving end of one of the many mid-trip, unannounced max-8 rolling cancellations. SW puts the burden of their cancellations entirely on the customer, as if it's the customer's fault that SW chose the max-8. It is just so sad to see how far SW has fallen. There was once a time when they actually did seem to care when customers had a bad experience. Especially when their decisions caused it.
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