I have been a long-time loyal Southwest customer. However, I was very disappointed that SW did not ground the 737 Max planes prior to the Federal order. Now, given what we know about the issues with this plane, I would like to know if SW is going to stop using this plane.
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03-21-2019
10:46 AM
Sorry that you are having travel troubles. Southwest didn't buy Max8s knowing they were going to be grounded. Neither did other airlines across the world that bought the other 314 that were flying when the grounding occurred. To imply that the airline is responsible for a grounding that it could not predict is a bit disingenuous. It's a difficult situation for everyone concerned. If you were on a Max8 flight that was cancelled Southwest automatically scheduled you for the next available flight. SInce the airline cannot snap it's fingers and have a plane miraculously appear, that rescheduling might not be as convenient as you would like, but it;s the best the airline could do. There really is nothing else that the airline can do.
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