Southwest Airlines Community

I got the message. Changed flight. The next morning I got the notice they had charged my credit card more than $200. So much for free.  ... View more

@LubahnD wrote: They need to find someone to fix it.  A new CEO trained in house in Southwest family thinking.  This is a long term problem. Nationwide! So as you said this is a LONG TERM problem a new CEO tomorrow or next week won’t change a thing. Problems like this don’t just fix themselves overnight. You could go and buy a technology update sure but you have to make sure it works before rollout or you could have a bigger issue. Also things actually have to be voted on it’s not a one man show and you don’t just buy the first thing you see in the technology world. Go look up other airline technology failures or other company technology update failures there have been several (bad files, bad updates, weather knocking a system offline)    here’s what I do know in other airline meltdowns none of them covered all reasonable expenses or gave out 25K miles to all affected automatically (they might have given out compensation only if someone contacted the airline and you may get different than the person next to you who had the same experience)  ... View more

@gsking wrote: I have a stack of weathered paper in my flight bag.   Anyone sitting around me on the first flight they resume full service may be getting free drinks.  Whenever full service resumes, please let me know when you're flying out of DAL ... View more

@fawootton wrote: I don’t know if related, but I’ve been trying to get a boarding pass for 7+ hours  I'm checked in. Nothing but errors when print, text, or email.  SWA Phone and chat support no help. What has happened to SWA???  I wish I could attach screen shots of chat.  If the problem continues, don't keep hitting your head against the wall. Just pick up your boarding pass from a kiosk at the airport.   My rule of thumb is "if something doesn't work, then try somethng else." ... View more