09-27-2019
06:49 PM
Although I completely understand SWA's position...I will carry my own peanuts onboard. 9 times out 10 no issue, and if it a problem sitting near me....just put them away. Problem solved. Ps....the pretzels are disgusting and usually stale and maybe a half dozen pretzels per serving....and God forbid you ask for two.
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09-27-2019
05:42 PM
1 Love
We know that attitude is everything, and we're deeply sorry if we've let any of you down. As a peer-to-peer support forum, we are not equipped to assist you here, but we always encourage Customers to reach out to us via our official channels in the steps below. Thanks!
Submitting a Suggestion and/or Complaint
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09-27-2019
11:23 AM
09-27-2019
11:23 AM
@jtminneapolis wrote: This is the complaint......Companion flyers are a reward for spending a boat load of money and being loyal to SWA airlines in order to qualify. They ruin the experience of a "reward" when the companion is not treated like the member. Why can the not attach the companion ticket to the Rewards Member and check them simultaneously. The reward program is great and appreciated....they are meant to incent loyalty, and say thank you. When your companion has to wait to get on the plane separately, putting the rewards member in the position of "saving" a seat just takes away from the experience. With volume of pre-boarders growing, then the A-Listers, then family boarding, the purchase of Early bird has proven to be absolutely worthless. In fact, I bought early bird for my wife and got B43. What a waste of money!!! You can always buy an a1-a15 spot (if available) at the gate. It's amazing how many people who benefit from companion pass to the tune of thousands or tens of thousands of dollars a year find something to complain about. Does ANY other airline provide an equivalent benefit?
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