It does take time for Southwest to properly investigate the situation you are referring to in your complaint. However, with ADA related concerns, Southwest does expedite a response after they have gathered documentation from Employees involved as well as any Witnesses such as other Customers/Passengers. This way you will have a thorough and more detailed response that addresses your concerns. Please know that the individuals in the Customer Relations department take their job seriously while also gathering statements from all involved to help generate a response to your concern. I am profoundly sorry for you having to wait for a response and for your experience.
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