10-07-2021
03:02 PM
10-07-2021
03:02 PM
@thieu11 Southwest is not going to extend the expiration date of your travel funds. After they expire you can send a message asking that they be reinstated as vouchers. The value of each travel fund will be reduced by $100 each during this process. You have 6 months after the travel funds expire to request the conversion and then once you get the vouchers they will expire 6 months later. In the meantime enjoy the $150 voucher you are being sent. --TheMiddleSeat
... View more
@pronto wrote: They also stole over $1,000 from me! Unbelievable. THIS IS NOT OK!!!!! No they didn't. --Jessica
... View more
03-25-2020
04:05 AM
I agree. I too tried to get a refund instead of a voucher and have not been successful. They are going to get a bail out from the government and keep our money. Double dipping. Shame on you Southwest.
... View more
@mtnman wrote: Clarification please? If my funds expire on June 30, 2021 can I apply them to a ticket purchase on June 30, 2021 for a flight in July or August, 2021 (for example?) I'm assuming this would be the case? Thanks No, travel must be completed by the expiration date, not just reserved.
... View more
03-20-2020
09:33 AM
03-20-2020
09:33 AM
Even tough SW is extending flight dates they are not doing anything for Group travel. I understand the policy for group travel,however in our group of 10 ,9 are over 70 and have concerns. Our original flight cost was $316. per person., that same flight today on the days we scheduled fly is 198 round trip. As a group we do not get a lower fare or a voucher credit for the reduction in cost. I understand this part of the policy also. We still want to go in the future and are not looking for a refund just a voucher,even going at the cost we paid for the flight. I am not a travel agent,this was my first time attempting a group trip in my retirement community. I must say it has been a learning and costly experience for all of us involved.. I am also a RR member but my RR points will not be used for future flights. I have a flight booked in June which I will cancel and fly another airline.at whatever the cost. I think during this world crisis,group purchases should be given the same perks as a individual purchase. I have vented and still feel a group purchase is pretty close to a type of discrimination. Look for the group purchase post by a group of young people in a band and because of the crisis or in the same boat. They did a fund raiser to go on this trip. This will stay in there minds as adults and more then likely never fly SW . Saltmanone
... View more
03-18-2020
10:30 AM
@saltmanone wrote:
I have tried to get thru to reservations and keep getting put on hold. All I want to do at this point is cancel a group reservation.Is there a way to cancel by e-mail or some other way?
Unable to cancel on SW .com because of group purchase
I'm so sorry for the long hold times, @saltmanone. Unfortunately, to cancel a Group Reservation, you'll need to call the Group Travel Services number to make the request at 1-800-433-5368 Monday through Friday, 5:00 a.m. to midnight Central time.
If you are requesting a refund for any reason, please follow up the call and cancellation with your request in writing to SouthwestGroupTravelRefunds-DG@wnco.com along with any supporting documentation for our consideration. While our Agents have all hands on deck, we're still experiencing extremely high volumes, so we will be able respond within 5-7 days.
Thank you for coming here with your questions. I know the circumstances are not ideal, and we deeply appreciate your patience.
... View more
03-17-2020
11:06 PM
03-17-2020
11:06 PM
@Susanadels wrote: seems like middle seat thinks he knows more than he does. Bags were on plane and alternate flight from other airline was in different terminal in an hour . Could not wait for bags to be taken off. Also landed in different airport than bags went to. Because YOU CHOSE to get on another flight and left your bag behind. You chose to abandon your bag. --TheMiddleSeat
... View more
Lol, no one here in the Community has your email address. I appreciate the laugh though. So, I've offered my advice to your questions about group travel cancelations and unless you have any other questions I guess we're done here. See you around the Community. --TheMiddleSeat
... View more
