So let me get this right. SWA is seeking Federal assistance for the financial hit they will take for the Corona Virus but, they refuse to refund our money because of a ticket restriction (non refundable ticket). In other words, they want an exception/help for this unforeseen event but they won’t help their customers. Local, state and federal agencies have all advised against being in a public area with a large group of people. Well in my opinion being on a plane with 215 passengers falls into that category. I have been a loyal customer of this airline but no longer. SWA has no loyalty to their customers and they are only concerned with their bottom line. I will spend $100.00 more on their competitor airline before I spend one penny on another SWA flight. Today the Federal Government declared an National Emergency. SWA get a clue. Some of your customers are being laid off or are dealing with some sort of financial hard-ship while you keep their money and earn interest on it. During this National Emergency the customer should determine the refund method. Not SWA
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