@FD wrote: Rising Star- you totally missed my point about the virus, the declaration of an National Emergency and instructions from the government to stay away from large crowds of people. You are so focused on defending your policy that you didn't take the time to LISTEN, or address anything concern I expressed. But please respond to this email. I'm all ears I am a customer just like most everyone else here. I'm not defending the policy just stating it. If I was in charge of the airline there may be a couple things I'd do differently but since I don't work for Southwest and im not in charge all I can do is share my feedback with the airline. That's why I suggested you contract southwest so maybe they can assist you on a case by case basis. -Blake
... View more
