Hello, all - As a SWA traveler for more than 15 years coupled with 30+ years of traveling on most all of the domestic and many foreign airlines, SWA deserves a big THANK YOU for their dedicated telephone responses for reservations and changes; their fantastic ticketing counter and gate personnel; their ground crews; their pilots and flight crews, management and unions. Personally, I have had to re-book well over 10 SWA flights in the past month due to Covid-19 and cancel 3 SWA flights. In each case, I was able to make most of the changes on-line, without issue. When necessary, the telephone support has been OUTSTANDING. SWA has outperformed in service and customer experience each and every reservation and flight (in the seat miles would be approximately 300,000 to 500,000 miles, conservatively). During this incredible time we are all experiencing, I wish I had a "Thank You For Kicking Tail" for every, single, solitary SWA employee. Until I get them, please accept this THANK YOU as recognition for the great job you are doing now and every day.
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