We too are upset with the no refund of Early Bird Checkin prices. We have flown Southwest exclusively for years and because of the reason behind us cancelling our flight to Las Vegas this week due to the current COVID-19 and Las Vegas being shut down totally, we would not have cancelled our trip. We were not told anything about the rebooking with no penalty when we cancelled and therefore we have just paid and Southwest is keeping $100 of our money. This is totally unfair to your customers to profit in any way from what is going on when it is not our fault this is going on. In our opinion, this policy should be changed immediately and early bird fees refunded or kept on our account as we will certainly fly again when this is over and will continue to fly Southwest exclusively but again, THIS IS NOT OUR FAULT. The control tower at McCarran has also been shut down for 4 days so far, so it would have been an added danger for us to fly into Vegas. We have contacted corporate about this and also gotten nowhere. Southwest needs to do their loyal customers a favor and let us have ALL the monies we paid for a flight back into our account for future use. With the Early Bird we paid over $700 for the flight to begin with. And they are keeping $100 of that money? Not good customer service in our opinion.
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