Southwest Airlines Community

@tlvann2020 wrote: I contacted Customer Relations and received ZERO satisfaction.  The representative was a robot and just kept repeating that the early bird fee is non-refundable.   These are unusual times.  I cancelled my reservation strictly because of COVID-19.  My hotel reservations were cancelled by the hotels.  My cousin would be flying in from Germany and that is NOT allowed.  I had no choice but to cancel the airline reservation.  I did not know the early bird fee was not refundable.  I WILL NEVER BOOK THAT AGAIN.  Southwest is a $20 billion dollar company and they will not refund a $25 early bird fee.  Know wonder this country is outraged over the greedy corporate America.  Southwest customer service is unsatisfactory and downright insulting.  SURE WISH I WOULD HAVE BOOKED WITH DELTA!! I'm so sorry to hear this. While EarlyBird is nonrefundable, Customer Relations is able to assist some Customers with reservations taking place between March 1, 2020 and September 7, 2020. As a peer-to-peer support forum, I am not equipped to look at your reservation, but I encourage you to Contact Customer Relations  if the timeframe applies to you. Apologies again if this would be your second time reaching out. Thank you.   ... View more

@StLzooSWA wrote: Sincere Thanks to all who helped with their (expert) advice.  Especially chgoflyer who provided very specific wisdom, instructions and advice.  I followed your advice on reaching out to SWA via Facebook - and the rep I worked with was extremely helpful - and we were able to quickly reach agreement on a solution that was (not perfect but) fair to SWA and fair to me.  Note To Self - I will "never" cancel a reservation this far in advance again.  No I know better!  Thanks again to all!  🙂 @chgoflyer 🙂  ... View more

@KYTransplant wrote: Very disappointed in Southwest. Lol, disappointed, yet will be getting a full refund of all points used to book the flight, a cash refund of the taxes, and a voucher for the $80 used to purchase a typically non-refundable EarlyBird Check-in.  It's unclear how you "reached out", but calling or contacting via live chat in the Southwest app or via private message on Twitter are your best bets to ask for a voucher for the EarlyBird charge, everything else is automatic.   And as @dfwskier mentioned, the rental car is a separate reservation that you typically don't need to cancel, unless you prepaid, then you would want to contact the rental company directly to see what they are willing to do.   --TheMiddleSeat ... View more