01-15-2021
02:16 PM
1 Love
re: Ok529 I'd probably be saying that too if I earned CP in 2019 and was still using it 2.5 years later lol. But for those of us who earned it in 2020, this means nothing.
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01-15-2021
02:09 PM
Re: DFWSkier I posted this scenario in another thread, but it's worth mentioning as a rebuttal to what you're saying: Let's assume (for sake of argument) the world makes a big turnaround and COVID goes away in June and we can all easily fly again. Here's a comparison: Scenario A (Me): Earned CP in March 2020 just before COVID - couldn't really use it until June 1, 2021 - pass expires December 31, 2021. = Total of 7 months of realistic use, life of the pass. Scenario B: (Someone who earned CP in March 2019): Used the pass no problem thru March 2020 before COVID got big, pass was supposed to expire 12/31/2020 but got extended to 12/31/2021. No travel March 2020 thru June 1, 2021, then used it again. Total = 20 months of realistic use, life of the pass. So yeah, I earned a 2021 companion pass in 2020. Which I can use for a grand total of 7 months. Someone who earned a 2020 pass in 2019 is still using that same pass today thanks to the extensions, and has used it for 3 times longer. Do you see my point now?
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01-15-2021
02:00 PM
01-15-2021
01:54 PM
Re: Middleseat I agree that's it's too early to speculate, but regarding "Why give away seats when you can sell them" - again all I'm asking for is an extension to use time I earned that I haven't been able to use. Meanwhile people who did not earn CP for 2021 (but did earn it for 2019-20) continue to be given more and more time they never earned. I get the planes are empty right now. But it's just not the fair thing to do. I'm cautiously optimistic that they understand this and won't leave us flapping in the breeze as we get closer to the end of 2021.
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01-15-2021
01:49 PM
2 Loves
I had already earned the CP pass last year before they gave the 25K CP points. Nice gesture I guess. Didn't matter though.
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01-15-2021
11:25 AM
I think you're asking the same general question that I was mentioning on another thread a little while ago. Basically if you already earned CP in 2020, and therefore already had earned a CP thru the end of 2021, this extension means nothing for you. For whatever reason, SWA is only giving extensions to people who earned CP in 2019 and had it thru the end of 2020. First they were extended thru June 2021. Now December. Even though those people had most of 2019 and early 2020 to actually use their pass. But people who earned their pass in 2020 and then couldn't really use it at all? No extension for them. The extension simply ends on 12/31/2021 like your pass already would have. Seems fair, right? *sigh*
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That's a good point and you're likely right. But for sake of argument, let's assume that 2021 ends up being a good year for travel starting in June (unlikely, but let's assume). And let's assume that because June-December 2021 was good for travel, they don't offer any more extensions to anyone. Here's a comparison: Scenario A (Me): Earned CP in March 2020 just before COVID - couldn't really use it until June 1, 2021 - pass expires December 31, 2021. = Total of 7 months of realistic use, life of the pass. Scenario B: (Someone who earned CP in March 2019): Used the pass no problem thru March 2020 before COVID got big, pass was supposed to expire 12/31/2020 but got extended to 12/31/2021. No travel March 2020 thru June 1, 2021, then used it again. Total = 20 months of realistic use, life of the pass. So the person in scenario B gets to actually use their pass for nearly 3 times longer, because of the extensions. So even if 2021 ends up being a good year for travel, an extension is still the only fair thing for those who earned CP in 2020.
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01-15-2021
10:14 AM
7 Loves
I was a little dismayed to see that people who earned their companion pass IN 2020 have continued to be left out of the companion pass extensions. I earned my companion pass in March, 2020. Thus, my companion pass was already good thru December 31, 2021. Only people who earned their pass in 2019 (so it was set to expire at the end of 2020) get a benefit from extending the pass thru 2021. Plus those folks got to use their pass in 2019. All companion pass members are losing access to their passes at the exact same time during the virus. It's not just the ones whose pass was expiring last year. Thus, all companion pass members should be offered the same extension time to use it later when the world is normal again. In my case (and anyone who earned their pass in 2020), that would be an extension thru December 21, 2022. If people in my situation don't get an extension thru 2022, there's a real chance that I'll have earned CP in March 2020, held it for the entire period I earned thru 12/31/21 and literally never had a real chance to actually use it. Even in the best case scenario with vaccines, etc, it's 5-6 months out of nearly 2 years.
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01-15-2021
09:51 AM
Yeah, agreed - they generally do the right thing. Also, I realized I made a typo in my earlier message (which I've fixed). I earned my CP in 2020, not this year. I got it in March, 2020, good thru December 31, 2021 - so I basically lost all of 2020, and now here we are in 2021 and things are still tough out there - and the extensions they've done don't help me because I already had the CP thru Dec 31 anyway. If I had earned it in 2019 and it was set to expire in 2020 and they they extend that thru the end of 2021, that's cool. But basically because I earned mine in Q1 2020, I'll end up having a CP for nearly 2 years with no way to have EVER used it and no extension. That really stinks.
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01-15-2021
09:48 AM
2 Loves
Today they extended Companion Pass thru December 2021, which is great for people whose pass would have expired in 2020 (since they already had extended it thru June, 2021). However, if you earned their pass in 2020 like I did - I earned mine in March 2020 just before everything got crazy - then you already earned the pass thru December 2021 anyway. But you're losing the same time to actually use it as everyone else - without the benefit of having gotten to use it for a year before COVID. Thus, I would like to see the same benefit extended to people who earned the pass in 2020, in terms of tacking on extra time to the pass to use it later. In this case that would be extending it thru December 31, 2022.
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Just saw that they extended Companion Pass thru December 2021, which is cool for people whose pass ended in 2020 (since they already had extended it thru June, 2021). But for people who earned their pass in 2020 (I earned mine in March 2020 right before COVID got big), we already earned the pass thru December 2021 anyway, and are losing the same time to use it as everyone else - without the benefit of having gotten to use it for a year before COVID. I would love to see the same benefit extended to us, in terms of tacking on extra time to the pass to use it later.
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05-07-2020
05:45 PM
05-07-2020
05:45 PM
I was wondering if they were spendable or not. That's disappointing, as someone who already earned 125K points for the Companion Pass prior to the COVID situation. So basically if you're in the group that already earned a CP before all this..."congrats, here's 25K points that don't do anything and you can't use them for anything". Wow, thanks! lol
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04-20-2020
01:35 PM
Dfwskier, you have a point in that it won't really matter for a while. But hopefully when that time comes, it does get addressed. It's not like this is some major radical overhaul of the policy that takes a whole lot of brainpower to fix...it's just addressing a hole in the current one by giving the same benefit to existing 2020 CP earners that 2019 CP earners are getting. Anyway you may be right. We'll see.
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04-20-2020
10:41 AM
Matt4202, I can tell you that I’ve made this exact request to SWA on Twitter PM and was rejected outright, although they did say they’d take it under consideration, whatever that means. So then I contacted them over email, and currently I haven’t gotten a concrete response, just that it’s been passed along to the customer team. Honestly I’m surprised because it’s simply the equally fair thing to do, and generally I can count on SWA to do the fair thing.
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If you’re booking it thru Southwest.com then yes, the bonus points do count toward CP.
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04-18-2020
10:06 PM
04-18-2020
10:06 PM
TigerGuy68, from an earning standpoint you may be right, but I'm talking about it from a usage standpoint. Everyone with a Companion Pass is missing time they earned with it right now, whether you earned it in 2019 and have it thru 12/31/2020, or whether you managed to earn it in early 2020 and have it thru 12/31/2021. But an extension of the benefits to use the CP thru 6/30/2021 only benefits those whose CP expires this year. Even though all CP holders are missing the same amount of time right now to actually use their pass. So it's not really illogical...in fact, extending CP thru 6/30/2022 for those whose pass ends 12/31/2021 is just extending the same benefit to us that everyone else is getting. On top of that, if you already earned CP this year, you did it with 125,000 points, meaning the 25K CP bonus points they're offering to help people earn CP this year becomes irrelevant. So if we're keeping score...that's 125K points for CP instead of 100K like it is now, and no extended time to use the benefits. Double whammy for people who earned CP already this year.
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04-18-2020
09:49 PM
Yeah I mean it's only fair, right? I urge anyone in this situation to reach out to SWA to let them know. It may have just been an oversight that they will correct, but more likely to do so it they hear from people about it. Whether your CP ends on 12/31/2020 or 12/31/2021, we're all in the same boat right now with not being able to use the CP time we earned. But only one of the above groups benefits from an extension to 6/30/2021. Not to mention anyone who already earned CP before COVID19 hit this year did so with 125,000 points...and now it's going to require 100K because of the 25K CP point bonus benefit. So basically it's more points and we don't get an extension lol.
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Yeah, I mean I'm assuming that the amount of customers who earned CP already this year is relatively low, but even so, to get the 125,000 points in that short of a period of time requires some decent spending & loyalty, even if credit cards were partially used. Considering people who already earned CP are basically getting left out of both of the new benefits (the 6/30/2021 extension doesn't apply to them, and also the 25K CP points being added is useless if you already earned CP with 125,000 points)...you'd hope SWA will show these folks a little 'Luv', too. Extending their passes the same length as everyone else is getting would be fair.
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04-16-2020
09:15 PM
04-16-2020
09:15 PM
@ beavermba I agree with your premise from an earning standpoint but also disagree overall that it shouldn't matter to those who have CP thru 2021 because it needs to be considered from the standpoint of benefits timeline. We're all losing time we earned right now equally, whether your pass expires at the end of 2020 or the end of 2021. Everyone is grounded for the most part now. Extending the pass benefits thru June 30, 2021 is a great move by SWA to help offset the time pass holders are missing right now, for those whose pass expires at the end of the year. But for those of us who earned their pass this year before COVID19, it does nothing because we already earned our benefits thru 12/32/2021. So under the current announcement, people in this boat get nothing for time they're missing...time they earned. And on top of it, these people earned 125,000 points for it...and the 25K CP point refund coming our way also doesn't really matter since we earned it already. Basically people who earned CP this year between 1/1/20 - present are left out.
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Specifically regarding the companion pass, I hope Southwest will consider extending it thru part of 2022 for those of us who earned it this year before COVID-19. They exteneded it thru June 30, 2021 - but people in my situation already earned it thru the end of 2021 but have been unable to use it. Southwest usually does the right thing so I assume they will here, too.
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04-16-2020
07:25 PM
04-16-2020
07:25 PM
Cfrieday, I'm in the same boat as you. I earned the companion pass this year, before COVID-19 hit, so I have it thru the end of 2021, but of course have been unable to use it. It looks like Southwest announced today that the pass will be extended thru June 30, 2021. But since folks like you and I already earned it thru the end of 2021, I'm really hoping Southwest will consider an extension for us, too, into part of 2022.
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04-16-2020
07:20 PM
Looks like they're extending CP thru June 30, 2021. What I didn't see was an extension for people who earned the CP in 2020 before coronavirus hit, and have it thru December 31, 2021 already (but can't use the CP now). That's the situation I'm in. Hopefully they'll consider an extension into part of 2022 for that. I'm optimistic, as SWA generally does the right thing by its customers.
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Any word on if they'll consider extending the Companion Pass thru a portion of 2022 for those who earned it early this year and already have it thru the end of 2021? I hope they consider doing this, as this is a really generous set of benefits they're offering, but the CP offer doesn't help those of us who earned it this year.
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