Southwest Airlines Community

Surviving off the backs of hard working taxpayers by accepting bail outs when unforeseen circumstances hit but we the passengers have no such option. I do not concur that Southwest is a wonderful airline and frankly have no problem with them failing that’s besides the point though. You are correct I gambled I lost and by letter of the contract I am bound to lose.  But there are times for the sake of affected travelers you bend those rules.  Unlike. It’s cases when one cancels a flight it is because of a personal situation why you can’t fly.  Not a country wide even world wide issue that affects many many travelers.not just me. In reality non essential travel has been strongly suggested to be forgone not just for me but for all.  By that suggestion the flight should be cancelled completely but Southwest won’t do that because they’d have to fork over the money they already spent.   I know I haven’t got a prayer in getting a refund and they can stuff their credit for a future flight.  I do like your suggestion of donating the points which is what I likely will do ... View more

Contact customer relations to plead your case.   Maybe you'll get a refund, and maybe you won't.   If you don't get it there you won't get it anywhere.   I'm done talking with you. ... View more