You can’t buy an A List preferred ticket you can buy business select which based on A2 is what he bought buying business select doesn’t come with the perk of sequential boarding numbers
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12-25-2022
09:25 PM
12-25-2022
09:25 PM
Involuntary bump can happen to anyone, it does not limit to companions. I've enjoyed many free flights from my companion pass and no other airline provides such a beneficial perk. It appears you obtained the companion pass via a promotional offer on credit card sign up. The standard expiration is the remainder of the year you earned it in AND the entire next calendar year. That's a pretty sweet deal. You're welcome to do what you want, I just don't agree with the thinking.
--TheMiddleSeat
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@SM7 wrote: Posted in Multiple discussion threads & each one of those discussion threads is about the "Companion Boarding pass/ priority boarding" & my post is specifically about the deceptive e-mail sent out in March 2020 by Southwest. I shared my experience about the whole thing (from Southwest e-mail to my boarding experience) with other Southwest travelers who are just as frustrated with Southwest on this same topic. Yes. And it's against the forum rules. Unless you're new to the internet, you certainly must understand how copy/paste flooding a discussion board just comes off as whining, and is ultimately counterproductive, as all it does is anger other members of the forum. It certainly doesn't generate anything positive. Again, as we've suggested here multiple times, sending your complaint directly to Southwest is a way better method of having your voice heard.
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11-23-2020
02:39 PM
@SM7 wrote: Southwest e-mail from March 2020. ”We know getting more time with the people most important to you is everything. That's why we're spreading the love of one of our most-coveted A-List and A-List Preferred perks. Starting March 12, anyone on a reservation with an A-List or A-List Preferred Member can board when they do. That means everyone on the same reservation gets to board together and pick their seat earlier. Because we can all agree the more time you get with your people, the better.” B.S.! NOT TRUE!!! One of the most BAIT & SWITCH policies by any airline! This is ridiculous. I've been an A-List member for 15 years & A-List preferred for couple years with a companion pass for my kid for the last 4 years. I read this as simple English & then the Southwest gate handlers at Phoenix Airport gate D-7 embarrassed me by first feigning ignorance about the policy & then clarifying that "the companion needs to be on the same reservation #" which they know is impossible!! Wow! Funny thing is I fly all over the US & only Southwest Gate handers at Orlando & Phoenix enforce & are happy to rub it in your face. I've flown & had my kid board along with me in so many other Airports like San Diego, Austin, Raleigh-Durham, San Jose, LAX, Ontario-LA, Orange County etc & they never make any fuss of a 8-year old boarding with me. And now Southwest rubs it in my face again! Not nice at all. " It seems that you're upset because an agent applied the rules. Just because you've been allowed to sidestep them before doesn't mean you will always be able to do so. The policy is clear. It unfortunately just doesn't apply to your situation. And it never has. (At least not yet.) For all customers traveling together with a A-Lister to board together they have to be checked in together, and the system does that as long as they're on the same reservation. This is mentioned clearly, twice, in the policy announcement you posted. ”We know getting more time with the people most important to you is everything. That's why we're spreading the love of one of our most-coveted A-List and A-List Preferred perks. Starting March 12, anyone on a reservation with an A-List or A-List Preferred Member can board when they do. That means everyone on the same reservation gets to board together and pick their seat earlier. Because we can all agree the more time you get with your people, the better.” That email also included a LEARN MORE link, with more important details. Unfortunately, those traveling on a Companion Pass are not on the same reservation as the CP holder. That's just how the system does it. This sadly highlights a significant flaw in Southwest's otherwise well-intentioned A-List boarding policy. Southwest has stated that they're aware of the disappointment this causes for their Companion Pass holders, and that they are working on a solution. The good news is that there have recently been reports that this may be happening now, possibly as a test run. Hopefully an announcement will follow at some point. Until there's a policy (and system) change, you should keep in mind that the A-List Boarding Policy doesn't apply to your Companion, but will apply when traveling with anyone else on the same reservation. In your particular case, you could ask the Ops Agent, prior to boarding, if they will allow your child to board with you. If not, you should board together at your child's assigned position. Other people in your situation often find benefit in purchasing EarlyBird Check-In for their Companion. Hope this helps. (Just a reminder that posting the same thing on multiple threads is a violation of forum policy.)
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11-23-2020
11:38 AM
11-23-2020
11:38 AM
@SM7 wrote: Southwest Business Select & A-List preferred status is a joke. I've been an A-List member for 15+ yrs & an A-List Preferred for couple yrs & have flown on Business Select quite a few times. Southwest couldn't care less, they are like.... thank you for your money & being a suc*ker. Business Select and A List get you only two things: A better boarding spot and likely an aisle or windows seat in the front of the plane. I guess A-List preferred and Business Select get you more RR points/$ spent. Give it a break.
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11-23-2020
11:29 AM
11-23-2020
11:29 AM
Best way to file a complaint is below https://community.southwest.com/t5/Knowledge-Base/Submitting-a-Suggestion-and-or-Complaint/ta-p/87244
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11-23-2020
08:46 AM
Not true. One of the most BAIT & SWITCH policies by any airline! This is ridiculous. I've been an A-List member for 15 years & A-List preferred for couple years with a companion pass for my kid for the last 4 years. I read this as simple English & then the Southwest gate handlers at Phoenix Airport gate D-7 embarrassed me by first feigning ignorance about the policy & then clarifying that "the companion needs to be on the same reservation #" which they know is impossible!! Wow! Funny thing is I fly all over the US & only Southwest Gate handers at Orlando & Phoenix enforce & are happy to rub it in your face. I've flown & had my kid board along with me in so many other Airports like San Diego, Austin, Raleigh-Durham, San Jose, LAX, Ontario-LA, Orange County etc & they never make any fuss of a 8-year old boarding with me. And now Southwest rubs it in my face again! Not nice at all. " ”We know getting more time with the people most important to you is everything. That's why we're spreading the love of one of our most-coveted A-List and A-List Preferred perks. Starting March 12, anyone on a reservation with an A-List or A-List Preferred Member can board when they do. That means everyone on the same reservation gets to board together and pick their seat earlier. Because we can all agree the more time you get with your people, the better.” B.S.!
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