Southwest Airlines Community

I don’t need to be educated on the reasons behind wearing the masks. I had no issues with wearing my mask. You’re totally missing the point. How is it any different than taking my mask off to eat and drink, which I and most everyone else did do? I’m speaking about the inconsistency and lack of an appropriate situational response.  Also, you’re comparing apples and oranges with regards to seatbelts and masks, and im sure there are people who disregard seatbelt signs all the time that go may go unnoticed by a flight attendant, and yes I would take issue with it and address it as a FA. Those people put a their safety  at risk by their own choosing. Lowering my mask for a few seconds to speak to a family member next to me, OR lowering  it for much longer to eat and drink snacks PROVIDED BY SWA (which means they know you’ll have you’re mask off at some point and they’re ok w it) is in no way the same thing as not wearing a seatbelt.  This is a forum to discuss experiences with SWA. So, just because I’ve brought up an experience with what I believe to be less than professional FAs on several of my 8 flights you assume that I am the same?  You assume I’m rude and abrasive because that’s how I choose to describe the crew members i encountered? I also encountered the best crew out of Maui. They were pleasant, gracious and were firm with regards to safety issues but never lost sight of their professionalism and their spirit of hospitality. Now, you can associate me with those adjectives, as well.  I feel i can speak intelligently  about the service I received from these particular crew members because I am a former Delta flight attendant with over 10 years experience, and I know there is always a tactful way to approach most situations. Obviously, threatening situations require a different response but i would hardly think my son’s mask falling below his nose would fall in this category.   I also don’t need to be directed to customer service. I’m smart enough to know where and how to lodge my formal complaints and my compliments. I posted here to see if other customers had similar experiences.  ... View more

@TheMiddleSeat i see that you are a major contributor on this forum. You seem to have a response to everyone’s questions, comments, and observations regarding all topics. Must be nice to be such an expert. You clearly did not read my post correctly. I never suggested SWA not follow federal guidelines. In fact, I said just the opposite. If you look again I said one can’t dispute federal guidelines. Also, I said I lowered my mask for a few seconds to speak to my family member sitting right next to me, my son, not just some random passenger. The point of my post was the inconsistency of mask off when eating or drinking which would be longer than a few seconds verses lowering it to answer a question asked by my FAMILY MEMBER. The other point I was trying to make was the rudeness, abrasiveness and basic harassment by flight attendants who can’t seem to use common sense and situational understanding w regards to masks, and have lost all sight of graciousness and hospitality to paying customers.  It is all moronic as are you for not reading more carefully before offering your all too frequent opinion.  ... View more

As a former FA I respect and understand the absolute necessity of a safe cabin, and not much we can do about arguing against a federal law once on board, but the militant attitude of flight crews and harassment of passengers when a mask innocently slips below the nose, or a mask is taken off for a few seconds to speak to a family member seated  RIGHT next to you is absolutely ridiculous.  I just completed 8 legs back and forth from MSY-OGG and the lack of situational understanding and common sense baffled me. My 18 yr old son was verbally assaulted and threatened with a “consequence” by two FAs because his mask slipped below his nostrils twice while watching a movie. He didn’t even realize it happened until they approached him. Then they told me to do something about it. I was so beside myself w shock and anger i couldn’t even respond. But we can remove masks while eating and drinking snacks that SWA chooses to serve.  WHAT’s THE DIFFERENCE?!?  Moronic.  ... View more

As a former FA I respect and understand the absolute necessity of a safe cabin, and not much we can do about arguing against a federal law once on board, but the militant attitude of flight crews and harassment of passengers when a mask innocently slips below the nose, or a mask is taken off for a few seconds to speak to a family member seated  RIGHT next to you is absolutely ridiculous.  I just completed 8 legs back and forth from MSY-OGG and the lack of situational understanding and common sense baffled me. My 18 yr old son was verbally assaulted and threatened with a “consequence” by two FAs because his mask slipped below his nostrils twice while watching a movie. He didn’t even realize it happened until they approached him. Then they told me to do something about it. I was so beside myself w shock and anger i couldn’t even respond. But we can remove masks while eating and drinking snacks that SWA chooses to serve.  WHAT’s THE DIFFERENCE?!?  Moronic.    ... View more