@SWFlyer007 wrote: @JenT Am I missing something. Once you made the conversion to points, didn't you book your flight then? If so, you didn't lose anything. No, she planned to rebook before 9/22. So she's out 6%, plus or minus whatever difference in fares. That's another gripe I have with SWA... (one of the few, but this point thing is one more). You can't book more than several months out, making annual trip planning difficult. Even though they extended the expiration, you still have to sit on the funds until the flight itinerary is released, and then you're that much closer to them expiring. I fly a lot, so I have to be careful which flights are near expiration if I cancel them. So I took the points deal to "reset" all the expiring funds. They just thanked my patronage by taking a 6% tip from me.
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