Hello, Southwest is awesome for allowing me to make changes to my flight at no additional charge in response to the changes it has had to make to your schedules. Unfortunately, I booked my flight with points and then paid for my 10 year old daughter's flight. The wait on the phone was so long that after several attempts and long waits that never materialized, I followed the online instruction to make changes. I could not make changes until I canceled my daughter's flight. I changed mine at no additional charge, so figure I could re-purchase my daughter's flight for the same price. That turned out not to be the case. Instead, I now face a 3X increase in her flight from paying $486 to now having to pay $1,400 for the new flight. Had I successfully got through to Southwest, I think you guys would have helped me separate the tickets and make the changes. Since I could not get someone on the phone after prolonged waits, I'm asking if you could please help me reinstate her original flight despite the cancellation and allow me to align her flight to mine at no additional charge, which was the intent since you sent me numerous emails notifying me of changes to my flight and suggested I could update. Also, when I went to make changes, the information from website indicated that if I stuck to the same departure and destination locations, there would be no additional charge.
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