Southwest Airlines Community

@get1rink Hopefully you realize you jumped onto an old thread that is completely unrelated to your complaint.  Southwest Vacations is not a part of Southwest Airlines, they are actually owned and operated by Apple Vacations.  This is mentioned frequently here in the Community and it's also mentioned that their customer service is not very good.  Personally, I would not do business with them, I would book my flights with Southwest Airlines and take care of everything else separately.  You may have valid complaints, but they have nothing to do with Southwest Airlines and its CEO.   --TheMiddleSeat ... View more

Before my last flight with Southwest I would have agreed with you about the flight attendants helping you to get some seats together for you and kids but not now. We had a flight attendant who didn’t care one bit about us and was going to allow my grandson to cry the whole flight because he was separated from my wife and I. I too purchased the early bird check in and was in group A for all of us however southwest changed our flights because our original flight was delayed and we would have missed our connecting flight. When they changed our flight we lost our early bird status and were the last to board creating only single seats to choose from. My wife asked about the possibility of asking someone to switch so my grandson could sit with one of us but he joked about it and did nothing. My grandson ended up getting upset and crying and luckily a kind gentleman switched to allow my wife to sit with my grandson. So if I were you I would count on help from the flight attendants. Check in as soon as possible for your flights so you get the earliest possible boarding group. Also don’t change your flights because you will lose your early bird status.  ... View more