Southwest Airlines Community

Empathy for an airline company? 🤣    No thank you. I paid you to do a job. Not my fault they handed you a litany of excuses that were newsworthy. And yes, blanket unaccountability from inconsistent policies between the phone and ground and everything.    "I bet you had problems at some point in the last month when all of our systems went down out of our control". Unaccountable. But you still got my money! Count on that !  ... View more

Lol the bags and everything are just rolled into the cost of the ticket. Get a calculator out with another airline. Its near the same price if not more for SW. Everytime.    Anyway. Another $$$excellent$$$ flight with southwest. We left 45 minutes late, flight took longer than expected, and all the gates are full upon landing. "No clue whats happening" - words from the pilots mouth 🤣   How long will my 3.5 hour flight be today ? Probably near 6 hours. Feel bad for the people on my flight who think they are actually connecting to Baltimore    Anyway. That was MY inflight experience today. Im not looking for customer service to give me free stuff or make me feel better. Ill be here to post about my infligjt experiences from here on out whenever I'm with southwest. Im glad you designed a forum just for my own documentation  ... View more

Because the conglomerate of airlines canceled the majority of domestics flights in general over the last year.    What is with you southwest sycophants?  "Why even get on the plane if you don't like it" uhhh cause I have to.    Imagine if my boss bought me a leg to meet a client , and I said "no, sorry. I can't fly southwest". Instead I just have to spend the rest of the day apologizing to my client for southwests mistake 🤣 ... View more

Im very sorry that SW restricts you from using anything except copy/paste messages. Its very obvious that's how they run their customer service department. But nothing like seeing the same agent post the same message 3 times in a row 🤣🤣 ... View more

Sorry I didn't realize we were doing semantics. Best available doesn't mean ANYTHING throughout the past year.    It simply means "available" or "only non stop available". Again. Out of a dozen flights (24 legs) , 3 of them were southwest. All terrible.    Won't make the mistake again but im pretty sure I can help people on here for as long as I want to. Sorry it upsets you that my help is cautioning people from being on a southwest flight.  ... View more

Thanks for your third cookie cutter message. It really means a lot.   Sincerely, keasbey  ... View more

Okay well why don't you follow up with me then ?    Last time the entirety of Southwest in Denver was shutdown. You're telling me people have to call your company to say they had a problem after something THAT noticeable?   Follow up with customers instead of whatever this post charade you're doing is. Id rather use my time to publish my experiences. You can refund me anytime for a flight delayed over 24 hours. No invitation needed , I wouldn't complain Lol!  ... View more

Bans on in-flight alcohol service may not stem altercations with belligerent passengers, however. The FAA has published details of multiple altercations involving passengers who bring their own stash of alcohol on-board, and proceed to drink despite requests not to."   So I can't drink , despite it being fully legal,, but the attendants still have the same approximate level of risk. Whats different? Southwest has chosen to absolve themselves of liability for their attendants losing teeth. They haven't endeavored to make it safer for any FA. Just themselves in court. Lawyers said no more alcohol. You'll have to pay on this one.     ... View more

🤣 I know we have a tenuous back and forth here , and that's cool.    I like your sass though.    Sadly, being drunk would put me to sleep. And end this for both of us.   "Would you like crackers" no, a screwdriver would be nice. But for some reason your company just decided you don't want money for that.   Still ISO answers on alcohol policy. ... View more

🤣   Thats a good joke ... View more

. Very sorry to hear about all of these issues    You should see it when the terminal goes down in Denver. Millions of dollars worth of people's time and schedule gone. Happens all the time,  too 🤣   If only they could cover the problems which they create. But its pretty impossible to give people back time or money. Time because its actually impossible; money because the company's administration has determined that phone employees can't give away their money  ... View more

Sure so let me break it down to you   I fly at least once every 3 weeks. Vegas, Orlando, Tampam, Denver  are my frequent spots. I am an equal opportunity customer, I go with whomever has the best flight options. Since the first of the year ive taken at least a dozen flights. Yhree have been nightmares. Guess who was the airline with all 3 nightmare experiences?   And again. This is public, so I can voice my opinion despite it being against your deity. I paid for the tickets and the wifi. Im gonna do this for at least another hour buddy.    ... View more

Not a single soul cares at southwest , they can't help you. They're motto is "hope nothing goes wrong"   Which is why I'm on this forum blowing it up. Tired of this unaccountable company that sells you on an image of superior service 🤣🤣  ... View more

Lol yes, I completely agree with topic title.    No clue why people choose to pay more to be restricted for crackers and an extra luggage piece 😓 🤣.      ... View more

Im bored and stuck on another SW flight from hell.    What do you want me to do? Say nothing,  do nothing? I'm good.    I dont particularly care about how I look to someone ill never meet. Thanks for sharing though 🥰 ... View more

Southwest at Denver is the worst.    Get stuck travelling to or from there all the time    Everytime. Dont expect anything to go smooth through Denver with this company. Pick any other one and lo and behold you might reach your destination  ... View more

Pretty sure I paid for the right to spam this forum   Don't read them ... View more

Advice to people flying with southwest    Why don't you try another airline? SW is my last resort for a reason. I dont sit here and go post on other airline forums. Who even heard of such a thing? The existence of a forum where people go and complain about your company suggests there is a lot to improve on.    Fly budget if you want to,  fly expensive if you want. But this middle of the road til your kicked to the curb experience is ridiculous.  ... View more

Definitely the risk you run flying with southwest    My favorite is when it's 4:30pm, you check your flight , it says good. Then you show up at the airport and it updates to say as of 4:05pm that its been changed by SW ... View more

No need to wonder. Southwest is a budget airline fronting as something its not.    Just take a budget flight and voila you get better customer service. Have never had insane problems with frontier or spirit, only Southwest with 5x the cost of either of the aforementioned airlines.  ... View more

Yup , terrible experiences. Pretty usual of Southwest... "we didn't want to hurt our reputation so we canceled 300 people's flight."    Had a flight get canceled from Orlando last month. They reschedule me the next day on a connecting flight through Pittsburgh to denver. The rescheduled flight was hours last leaving despite clear skies. Afterward communications went down In denver. Sat in an empty Pittsburgh Airport with no vouchers,  compensation, or basic care for people who spent hundreds on a flight thats taking days too long. Nothing.    I've drove from Florida to Colorado 3 times so far. Would take the drive over a southwest flight anyway at this point for that route. At least I know what say ill get there    ... View more

Totally agree with you, you should get what you pay for    Southwest isn't in the business of delivering that. Would recommend literally any other airline so you don't have to deal with their "quirks" , sincr Southwest decides to identify their flaws as such. ... View more

Sorry, whatever crackers they serve you now   Im on this site because I'm stuck in denver for the third time this month. Taking this opportunity to discuss southwests amazing customer service and reliable schedule.    Go with a different airline , save money and actually get there on time.  ... View more

Would assume your out of luck, but hey call customer service and get told lies if you want. Southwest has terrible policies and even worse consistency throughout their company. Everyone has a different answer and they're all wrong.  ... View more

Yes they will strictly enforce it and tell you that after 24hours they're going to throw it in the trash. They have no obligation to protecting your property despite taking your money like fat opposums   That's what they did to my $1200 cannondale. They said I could fly with any bike as long as its in a box (over the phone) at the counter they said I couldn't fly with it. Then double-back and said I could. Then decided they liked the first answer more. GREAT.    Left my bike st the counter and told my ride to the airport to turn around and pick it up. During that time SW employees made a point to call me and say they would literally throw it in the dumpster. Then proceeded to say my name over the intercoms as if I could possibly do anything with this bike THEY said I could fly with.    !!!$$BEST CUSTOMER SERIVCE IN THE BUSINESS$$!!!  ... View more

Oh no they totally want you sold that you STILL had a good customer experience. Lol southwest has treated people like trash since day one    Their motto : "Hope nothing goes wrong, because we have no way to fix it ! Thanks for your money!"  ... View more

Have had similar situations left and right I commonly tell people southwest is a last resort. Id rather pay a la carte for Frontier or Spirit than deal with the all included bull**bleep** of southwest.    Southwest is for people who don't fly to have mediocre experiences with peanuts. Its not actually a good flight experience. Cant convince me otherwise at this point. Frontier has them beat any day of the week for 1/5 of the price   Last time I flew with SW, they canceled my nonstop flight due to weather. Put me on a connecting flight orlando-pittsvurgh-denver. Delayed hours at Orlando. Delayed hours at Pittsburgh because their communications went down. Was about to just rent a car because I have an actual schedule to keep.    0/10 would not recommend SW. They should've auto-issued a refund for the last flight I took. But they actually felt secure taking my money. I feel insecure spending it with them ever since ... View more

Half the time southwest wifi doesn't work, most people who fly with them travel so little that they believe the wifi works great. At least 3/10 times the wifi takes my money and provides no value    Gotta LUV southwest.  ... View more