Southwest Airlines Community

So, you get 13,000 points, but maybe you overpaid the hotel to get those points.  Each point is worth about $0.01 of cash value, so maybe it is now $130 worth of points.     If you booked with someone like Expedia or Hotels.com what would have the rate been versus what you paid to book through Southwest? ... View more

Sounds to me like you easily meet the criteria to pre board or at a minimum, get the "extra time" designation. ... View more

No, not me.  I know that a child can cry anywhere and that's life.  However, if Southwest is going to promote the online free products as part of the flight experience, it needs to work.   If there is no accountability, then any organization can promise any perk and simply not deliver.   I have paid the $8 before for the online wifi which was not stable and got that refunded.  If you sell it, it must meet with the standards under the Uniformed Commercial Code where the product or service must perform as advertised.     ... View more

Unless you have an overdraft protection contract or something like that, no money in account means charge will not go through. ... View more

What are "points"? ... View more

Give the customer a LUV voucher. ... View more

I lived in the Birmingham AL area for 20 years.  I know the airport and it is well run.  I am going to guess that you arrived at the "tiny" airport in a nick of time rather than the standard two hours before flight time.   If this is true, you had a compressed schedule which is why the bags didn't make it on the first flight and had to wait for the next flight.   Please confirm your arrival time at the airport versus the flight departure time. ... View more

Thank you. ... View more

I've been compensated for mishaps via LUV voucher a few times. ... View more

Since the free online movies and chat are part of the flight package, request a refund of your ticket since you did not receive the entire "package" as advertised.   If Southwest is going to promote these free movies during flight, then they need to work.   You will likely receive a LUV voucher for the majority of your purchase.  If Southwest gives enough LUV vouchers, the problem will get fixed. ... View more

The rule is vague.  If you sell your seats on the plane, and you come along with a child under 13 and there are no seats "together", the what do you do?   If you are an airline with assigned seats, you are not going to move a passenger that is already paid for a seat.  If you are Southwest, you are not going to run around asking people who have already occupied a seat to move.  So, either the child sits by him/her self or you tell the purchaser that no seats are available that are "together".     The DOT needs to earn their salary and give a specific recipe for how this is accomplished.  Such crap is like the EPA saying that airlines should do their very best to not produce any hydrocarbons or oxides of nitrogen during flight. ... View more

I can definitely see the logic by boarding the back of the plane first.  I have no idea why that isn't the standard on planes with assigned seats.  However, with Southwest, you have open seating and there is no boarding of anything other than your position generally gives you a greater choice of seats.   I've toyed with the idea of having a tiered price for boarding position rather than actual seat.  For instance A1 would be the highest priced ticket, A2 a little less and so on.  I bet if you did the tickets that way, everyone would want to be the last person on the plane.   There are two choices.  Fly Southwest and have open seating, lower fares and quicker turnarounds or choose another airline that has assigned seats. ... View more

Please contact Southwest's corporate office in Dallas and ask for 10 minutes to address the board.     I would suggest that as a first step. ... View more

Pre-boarding has been discussed countless number of times.  Federal law gives people the right to "self identify" with a disability and those individuals are allowed to board the plane early.  With Southwest, it becomes more of a "perfect storm" because there are no assigned seats, thus, people who preboard have the best selection of seats.   I doubt that Southwest will change its policy of open seating. ... View more

Pre-boarding has been discussed countless number of times.  Federal law gives people the right to "self identify" with a disability and those individuals are allowed to board the plane early.  With Southwest, it becomes more of a "perfect storm" because there are no assigned seats, thus, people who preboard have the best selection of seats.   I doubt that Southwest will change its policy of open seating. ... View more

I did not say that you did.  I simply said to read the policy before BUYING. ... View more

Before buying any trip delay insurance or similar, read the entire policy including the fine print.   Most aren't worth a hoot. ... View more

Searching this blog, I find posts going back 5+ years complaining about who gets to board first, the same issues over and over and over.  Compounding the issue is preboarding.   Southwest is a carrier with an open seating policy.  With that said, you have to have your expectations aligned with reality.  If you want a specific seat, there are airlines who do that, but you will pay more to travel.   I've often wondered whether Southwest should price the ticket based upon boarding position.  The idea being that A1 pays the highest ticket price, A2 a little less, and so on.  Instead of buying a seat, you buy a boarding position.  If the flight holds 200 people, there are 200 unique prices.   Then, it all becomes how much you want to spend.  Of course, it does create a problem for the preboard people who can't be charged a premium to preboard, so I'm wondering how that would work. ... View more

Let me guess - you want a complete refund for the flight? ... View more

I say let her say what is on her mind. ... View more

No airline is going to set up that kind of training in the airport before the plane boards because people will feel like flying is unsafe.   For the same reasons that vehicle manufacturers fought safety improvements, the marketing people telling them that the customer felt unsafe, you will not see this type of training.     ... View more

I am wondering if now is a time to sing the little song? ... View more

Travel funds are considered personal property, like cash in an account.   If you have documentation that the funds were there, then missing, send a letter to Southwest's Legal Department and present your evidence. ... View more

My travel experiences are the opposite.  When you mention "departure time", are you noting the time that the plane leaves the gate?   The flights that I have flown nearly always arrive early so I cannot share your perceptions. ... View more

My suggestion is to always follow the original flight schedule unless the flight is cancelled or you rebook.   Since you were notified of the delayed flight, I am assuming that you have the Southwest APP and I'd encourage you to look at the APP and follow the flight schedule.  Additionally, you should reasonably expect that the flight might not be delayed as far as it was originally thought.     This is a no-win situation for Southwest.  Your suggestion is that once the flight is delayed under no circumstances whatsoever will the flight departure EVER be moved up would dismay others who are sitting there waiting.     My suggestion is to follow the advice above. ... View more

I'm sure that Southwest will call an emergency board meeting and reorganize the entire company to address your 20-minute delayed flight.     ... View more

I would sing a little song....but..... ... View more

From where I was standing, most of the "rude" behavior is initiated by the passenger.  Something doesn't go right and automatically the gate agent becomes the focal point of the attack.   I have found SW employees to be very helpful, cheerful and much better than the rest. ... View more

I would suggest download the Southwest APP and use that at the airport to monitor your flight information.  That data comes directly from Southwest and doesn't have to wait for the local airport to update their systems. ... View more