56m ago
I agree 100%. I used to fly SW but sometimes I can fly first class on other airlines and get a nice comfortable seat etc. for the same price or less. I always pay extra to be A1-15 but besides getting on the plane sooner there is no other extra value in it for the extra cost. Seats are still small and sometimes there already are people sitting on the plane when you get on.
SW used to be a great airline to fly but now I find them expensive and they lack any differential value for the additional price they charge. I told my wife recently I was done with SW until they do something about their seating assignment and seat sizes. It is not a matter of money but comfort. I'll pay the money just give me something worth it.
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FWIW-Isn't Southwest already basically doing this with their tiered Fare Structure?
Basic Current Boarding Order(My perception/understanding of it)
-Business Select= A-1 to A-15
-(A-list Preferred and A-List)=A-16 and on
-Anytime Fare= Automatic EBCI
-WGA+=Board After or buy EBCI
-WGA= Board Last or buy EBCI
The problems are:
-Those who Scam the Pre-boarding Process, either through fraud or being allowed to bring more than one support person.
-Individuals/Families buying WGA Fares and expecting Business Select Fare Boarding, because they are Special and Rules do not apply to them.
-Seat Savers, (all Seat Savers.)
My 2 cents, changing the process won't fix the problems listed above.
My Solution: Fix the problems by simply applying the existing policies of both SWA and the FAA for boarding.
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You can request all you want then you will get rejected
good luck with that lawsuit that I’m sure will follow
honestly you will probably just end up on a no fly list because businesses can refuse service to whoever they want and if you continue to harass them they will get fed up (some places quicker than others)
if you hate the airline so much why do you continue to fly them??
maybe go test out the other airlines with the new rules just announced today of cash refunds see if they actually do it you seem like the person who would great for seeing if they follow the new rules.
I’m guessing this is one flight that the rules weren’t enforced to your liking but you will call out MCO as a whole (which is not fair)
maybe air travel isn’t for you and a car, bus, or train might be a better method since your always upset over everything
just like your fed up with Southwest I’m sure some people and companies are fed up with you. Try to run a major company I’d love to see it
make it a great day or not the choice is yours!
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They didn't say Vietnam vet anywhere just 100% disabled veteran. I'm also a 100% disabled veteran myself. Have been since 2006 when I came home from Iraq and I'm now 40. I have very often struggled to hide my limp and sometimes you'd never notice anything. I also look perfectly capable, but if I'm in shorts you can see the difference and if I don't have a seat in front with extra leg room I won't be able to move for days. How about we just all stop worrying about others and focus on ourselves?
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Sunday
Sunday
@gabelogan99 wrote:
Ok. Maybe people really are already having that conversation at some point and getting the designation. I've just never had to personally have it when I preboard. But, I do always buy an extra seat. If someone is with me, I just say "they're with me" because they don't have it on their boarding pass either.
I just don't ever see that many people at the desk talking to the gate agent, for any reason, so I just assume that they aren't talking to them and thus not even getting the designation. I guess a lot of them just do it with an agent at check-in.
That's good to know.
Most people are getting it at the ticket counter, you can put the request on your ticket when you buy it that you need wheelchair or other assistance, and if the passenger didn't do that then the ticket counter will also add it if you ask for a wheelchair then.
The pushers at the airport are looking for you to have registered your request at the ticket counter although sometimes you can get assistance without requesting it in advance if they aren't super busy, on many days it is a line of people waiting for someone.
The only passengers who might be slipping through en masse would be people using preboard who are ambulatory but have a hidden disability or require a certain seat. These passengers could be requesting preboard at the ticket counter or else at the gate.
Regarding your other comment that you always "buy an extra seat" do you mean Customer of Size? Then that program includes preboarding to ensure that you get access to two seats together, and then your companion would be included so this is normal for the policy, but since you aren't using wheelchair assistance it is fine for you to check in at the Gate rather than the ticket counter.
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Friday
Friday
I would demand compensation. Handling your bags is part of the cost of the ticket.
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a week ago
Southwest is only one of many who has unassigned seating, too. I am in favor of banning these items from the airplanes.
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a week ago
a week ago
Anyone else have their own travel hacks for calming pre-flight jitters in kids?
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2 weeks ago
You are incorrect. This is the story. I requested the police report from the airport because I, too, felt certain I was missing something. I received it last week. The report states the young reporter did not want me removed from the flight and did not feel threatened. This additional information only confuses me more.
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2 weeks ago
@GaelleG wrote:
Late to the discussion on this, but as a long-time A-lister, I am disappointed to no longer receive drink coupons in the mail periodically. It takes a lot of flying to achieve A-list status and while I can understand the desire to save $$ on postage, a periodic electronic credit for a beverage would be appreciated.
As a person who has been A-List for every single year that the program has been in existence. I agree that ti takes a lot of flying to get and keep the status.
But if you are A-List, how is it that you are just now complaining about something that changed over a year ago? If you fly at least 25 one ways a year, surely you should have noticed that the coupons were missing (multiple times) a long, long time ago.
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3 weeks ago
3 weeks ago
@avee8r wrote:
Thats a good idea - I sent them a msg on Twitter and they got back to me in 10mins. Thanks for the idea ! Hopefully they find it now !
Is it still reporting from the same place? I was hoping you'd have it back by now.
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3 weeks ago
Thank you for your response - however - it has nothing to do with my post. If the wi-fi shows very little bandwidth, why not just refund the customer?
Smiles and Happy Thoughts
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3 weeks ago
I appreciate your response. I was told by a Southwest Agent that they were contracted by Southwest Airlines.
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4 weeks ago
4 weeks ago
Oh yes, and he didn't follow the rules for everyone. The passenger standing in line in front of me said out loud what I was thinking that he let teenagers board for family boarding and kids over six.
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4 weeks ago
4 weeks ago
@mitchthreadgill wrote:
Purchased Wi-Fi in flight from CHI to DEN Started support with the AI chat, after 10 minutes of begging for a real person, the real person CANT help me. Sends me a link to email customer service, 30 minutes later I receive an email to call them LOL, why couldnt that be in the chat.
Called the number and they tell me they CANT help me either, I have to wait 3 days for them to contact me, as it is a 3rd party.
It really floors me that what must be an EXTREMELY common NEED by business clients that there is not something a LOT more conveinent in place. The APP said it sent my receipt, I never received an email or any other documentation on the purchase. So 2.5 hours of my day and then now 3 days to wait!!! AND TO DRYLY PASS ME AROUND THE SUPPORT TEAM ONLY TO FIND THAT THERE IS NO HELP THAT ANY OF THEM CAN PORVIDE AT ALL!!!!!!!!!!!!
REALLY!!!!!!! Disney's Goofy running the show over there or what?
I take a screenshot of the purchase page if I'll be submitting it. Email has usually worked for me but just in case.
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a month ago
Recently, I was told that the pet may also "preboard" if the owner declares that their pet also has a disability.
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03-23-2024
07:09 PM
03-23-2024
07:09 PM
@joshbf wrote:
Why is there an iframe??? All I ever do is stare at the “revving up” image and the “submit” link NEVER appear… every flight, every time.
(please don’t suggest I reboot or clear my cookies- I’ve tried everything.)
i click A list preferred, so just take me directly to the authentication screen that is NOT an iframe- please!!!!🙏
But do try going to the free texting page and accepting it, then going back to A-list preferred login. For some reason that worked for me, whatever setting it is that gets put in place by accepting the texting permissions.
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03-23-2024
12:59 PM
03-23-2024
12:59 PM
@mzhibbs wrote:
Thanks!
I "phoned a friend" on this one and there is a new third-party service there, they won't be Southwest staff but there is a new option, they open 4 a.m. but take luggage for all airlines.
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03-22-2024
04:40 PM
03-22-2024
04:40 PM
I agree. The complaints are starting up again at MCO regarding family boarding, excessive number of carry on items and size of carry on items.
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03-21-2024
04:38 AM
03-21-2024
04:38 AM
My suggestion is to contact Southwest and name the flight and departure location. Then, ask for a partial refund of the flight.
The family boarding was so out of control at MCO that many voiced their concerns - now the rules are followed.
Get a refund.
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03-20-2024
11:38 AM
Thank you for your reply
is this stated anywhere in a handbook for Southwest or the federal website?
I want to be able to provide this to my colleagues so the confusion can be over
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@bballflyer wrote:
I would add that having pre-boarders also have to wait to get off the plane until last would curb those that take advantage of the rules and policies. If they need special assistance to board then it makes sense to me to wait until everyone is off to get that same special assistance to de-board off. I have seen this at other airlines and it seems fair.
They don't all need assistance to board, some need a specific seat.
But I see what you are saying, when traveling with my mom we will wait until it is confirmed that there is a pusher there with a wheelchair.
But that goes both ways, with the wheelchair crew there in the way the preboarders that are using them should go. If there isn't one ready, then wait.
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03-18-2024
12:47 PM
03-18-2024
12:47 PM
Very good point. All things will be abused but SWA should at least try to curb it. They don't.
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I choose to use Early Bird because I do not always have the opportunity to "check in" 24 hours prior to a flight. But yes, Early Bird is no longer an effective means of guaranteeing a proper seat.
The biggest problem is that people will pay for one early bird seat and then "hold" seats for the rest of their party. It's ridiculous.
I now go out of my way to challenge people. If somebody is attempting to hold three seats I will tell them that I am sitting there. That person has paid for a single seat and obviously does not have to move. But I'll be darned if they are going to prevent me from sitting there.
If you want to hold a row of seats then go to the back of the plane. Otherwise, I'll be sitting next to you. The flight attendants know the ruse. They know what's going on and they choose to ignore it and/or be complicent it this ruse. That's unacceptable. Stand your ground I say.
I will not try to break up families or anything like that, but again, you are more than welcome to grab a row in the back of the plane to ensure that you sit together.
I have contacted SWA several times regarding this matter and they consistently fail to remedy the situation. They typically sent out a reply indicating that people enjoy the open seating policy. This response ignores the situation.
I used to really enjoy flying SWA. The employees were friendly. The flights were on time. The experience was good. Things have really taken a 180 degree turn. I am at the point where I am going to cancel my SWA card, burn up all my points, and fly with a different carrier.
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03-18-2024
11:55 AM
I've seen this abused many, many times. SWA has allowed this to matastasize over the years and now it's common. SWA can stop this but it's easier to turn their heads and act like it's not going on. They don't have the will to fix the matter.
I have no problem with a person that is wheel chair bound boarding first. But why are they allowed the premium seats that people have paid extra for? Why can't they sit in the middle or even the rear of the plane?
What if you had a simple fee of $5 (nominal at best) to preboard? The abuse would not stop but the filthy person who abuses the system might not come up with the five bucks. I believe it would marketedly reduce the abuse.
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03-18-2024
11:32 AM
03-18-2024
11:32 AM
I agree to a certain degree but for other reasons. I realize that seats 1-15 are always available for upgrades. I choose to use Early Bird because I do not always have the opportunity to "check in" 24 hours prior to a flight. But yes, Early Bird is no longer an effective means of guaranteeing a proper seat.
The biggest problem is that people will pay for one early bird seat and then "hold" seats for the rest of their party. It's ridiculous.
I now go out of my way to challenge people. If somebody is attempting to hold three seats I will tell them that I am sitting there. That person has paid for a single seat and obviously does not have to move. But I'll be darned if they are going to prevent me from sitting there.
If you want to hold a row of seats then go to the back of the plane. Otherwise, I'll be sitting next to you. The flight attendants know the ruse. They know what's going on and they choose to ignore it and/or be complicent it this ruse. That's unacceptable. Stand your ground I say.
I will not try to break up families or anything like that, but again, you are more than welcome to grab a row in the back of the plane to ensure that you sit together.
I have contacted SWA several times regarding this matter and they consistently fail to remedy the situation. They typically sent out a reply indicating that people enjoy the open seating policy. This response ignores the situation. It's a pivot move that politicians take.
I used to really enjoy flying SWA. The employees were friendly. The flights were on time. The experience was good. Things have really taken a 180 degree turn. I am at the point where I am going to cancel my SWA card, burn up all my points, and fly with a different carrier.
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