I have had the worst experience with Southwest Hotels/Booking.com. I have called over 20 times to get someone to help me and they all are "matter of fact attitudes" like they are the smartest people on earth. Talking down to people, talking over people, won't let you explain your situation.
All I need is a confirmation number which I have requested a confirmation email over 20 times. Never gotten it in junk or spam. I have seen this complaint a many of times here and I will not be booking hotels with Southwest Hotels ever again. You can't get intouch with a human at Booking.com cause you don't have the confirmation number so therefore you will not be connected. I don't know what to do, but they sure took my money fast. Again, I said I have tried calling Booking.com but if you don't have a confirmation number you can not access their site. No More SouthwestHotels.com
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