I don't know about who was or was not polled but I just had a long and miserable experience on a different carrier (six legs, round trip) and they were all uniformly awful. Delta uses a numbered zone system that has ZERO to do with where you're sitting on the plane and everything to do with how much you paid for your seat. Translation: It takes forever to board. On my first leg, I thought that was awful but deplaning should go much faster. nope. I didn't compare times on and off any of the legs but the one leg I did time, was unacceptably long.
Agreed, the scammers of the open boarding system deserve a special place in travel hell. Still, I'd rather err on the side of trusting those who need accommodations can get actually get accommodations which may not be as easy as on the carriers with zones (even with pre-boarding).
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