Amomto6
I appreciate your compassion. It seems to be quite the foreign concept to some people that taking accountability for their mistakes should be a standard of practice. You seem to be the only person who would also be up in arms if thousands of dollars of your personal items were essentially stolen with no regard.
i was nothing but patient and kind and gracious for the first month- but everyone has their tipping point- so to answer someone else’s question- I absolutely reached out to my attorney (to whom I pay a yearly retainer FYI) because it seems as though being quiet and understanding doesn’t really get the ear of Southwest Airlines.
again- hope this never happens to any of you who made the useless responses- and that your first (post cancer) vacation isn’t obliterated by an airlines negligence and disregard.
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03-17-2022
11:34 AM
03-17-2022
11:34 AM
My bag arrived in Denver. It was scanned there. It never arrived on the carousel.
thanks for your theory.
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03-17-2022
11:09 AM
03-17-2022
11:09 AM
I’m glad you found it hilarious!
Again- missing the point. Perhaps your fine with having your belongings essentially stolen from you.
it’s not about the money. It’s the point that people should be held accountable for their errors. Just as I am in my day to day life.
it’s not about the mistake itself- it’s how it’s been handled.
i have followed protocol to a T. Thanks again for another useless response.
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03-16-2022
09:11 PM
03-16-2022
09:11 PM
You’re missing the point. People should be held accountable.
i am short on neither time nor money, FYI. In my line of work, I’m expected to make right any mistakes that I make.
Though that idea may seem foreign to you, it’s a general principle that when an error is made, you take accountability. And if that requires outside help, so be it.
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03-16-2022
09:09 PM
03-16-2022
09:09 PM
That you for that tip! I had no idea there was such a thing!
seriously?
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03-16-2022
02:35 PM
03-16-2022
02:35 PM
Dude, enough. Seriously. Move on to another post.
and as they say, the squeaky wheel gets the oil. It sure hasn’t helped my case to be quiet and patient for the last 48 days.
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03-16-2022
02:30 PM
03-16-2022
02:30 PM
Middle Seat,
You’re missing the point here. There’s zero accountability. I missed nearly every event that My trip revolved around because of Southwest’s negligence. I am fully aware of the contract/carry.
receipts have been provided, this experience is fully documented. Now feel free to return to your video games.
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03-16-2022
02:16 PM
03-16-2022
02:16 PM
Middle seat, is this your full time job?
if you’re response is of zero help, perhaps direct your energy into something more productive,
keyboard warrior.
and yes, a big word for you I’m sure, but my attorney is now involved as my belongings have essentially been stolen by Southwest. Scanned at my destination, never made it to carousel. If you’re lucky, maybe someday you’ll have a similar experience. I’ll look forward to discussing it with you.
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In January, my luggage was lost with little sympathy from Southwest. I filed a claim, was basically called a liar in a brief response through southwest’s portal because I hadn’t supplied receipts.
WHO KEEPS RECEIPTS FOR THINGS THEY DONT INTEND TO RETURN, GIFTS, ETC.
After scouring bank statements I provided some documentation. That was THREE weeks ago. I am currently on hold for the 22nd time. 1 hour, 10 minutes, and counting.
This experience has been well documented, recorded phone calls, etc. my attorney is currently on standby to join the phone call once I’m connected. Next stop, social media.
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03-03-2022
12:42 PM
I wanted to share my experience for those who may be dealing with the same things as well. In late January, after nearly a year of no travel after a bout with cancer, I was excited to make a trip to Denver for a friends 30th birthday dinner and a lunch interview. My bag was lost (I understand people make mistakes, so do I) and I completely missed the birthday dinner I'd traveled all that way for. Further, my bag was not recovered overnight and I was forced to spend over $400 for clothes to wear to my interview (which I've yet to be reimbursed for), as well as uber rides, and an entire morning lost to replacing items. Here we are a month later, still NO BAG. I have been nothing short of polite, gracious and patient until two days ago when i received a message through the portal (30 days later) that we could not reach a settlement at this time because I had not provided receipts. Southwest HAS MY ITEMIZED LIST THAT I WAS TOLD TO MAKE. I spent days compiling this list trying to determine what exactly I had packed in this suitcase which was FULL to the brim (and upon checking their records they could see I was nearly at the weight limit). Some of these items were very costly. Since agent Amber's response, i've been able to recover some receipts for maybe a fraction of the items. But let me ask- how many people save receipts for IN STORE purchases that they have no intention of returning? The AUDACITY to question my integrity after RUINING my first trip in a year is absolutely baffling. It shouldn't matter if I claimed at POT OF GOLD in that bag. The inconvencience, financial burden of replacement, and time spent replacing the items should be enough alone to reimburse for the full amount of the insured bag. This has been the absolute WORST experience in customer service I could ever imagine. I have spent HOURS on the phone (documented) being passed along to other agents- telling me that this is protocol. In my own life and career, I cannot imagine damaging or losing someones property and not IMMEDIATELY trying to make it right without question or doubt. I should be reimbursed for the lost luggage, the items of sustinance, and the whole trip for that matter as it was a complete WASH. DO THE RIGHT THING SOUTHWEST. Signed, OUTRAGED in Mississippi.
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03-02-2022
01:02 PM
03-02-2022
01:02 PM
Thank you for your response.
My claim was filed nearly 30 days ago with sporadic communication. I have spent 30+ minutes on hold daily.
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Blake, thank you for your response.
Several of these items were gifts. I have since recovered several receipts. Am continuing to scour credit card bank statements.
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Jessica,
I spent 2 hours in baggage claim after an already delayed flight. And in fact, the dinner was at the Four Seasons, and in fact, I was wearing sweats. So while I appreciate your response, I see no value at all in your opinion of my experience.
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03-01-2022
12:20 PM
I wanted to share my experience for those who may be dealing with the same things as well. In late January, after nearly a year of no travel after a bout with cancer, I was excited to make a trip to Denver for a friends 30th birthday dinner and a lunch interview. My bag was lost (I understand people make mistakes, so do I) and I completely missed the birthday dinner I'd traveled all that way for. Further, my bag was not recovered overnight and I was forced to spend over $400 for clothes to wear to my interview (which I've yet to be reimbursed for), as well as uber rides, and an entire morning lost to replacing items. Here we are a month later, still NO BAG. I have been nothing short of polite, gracious and patient until two days ago when i received a message through the portal (30 days later) that we could not reach a settlement at this time because I had not provided receipts. Southwest HAS MY ITEMIZED LIST THAT I WAS TOLD TO MAKE. I spent days compiling this list trying to determine what exactly I had packed in this suitcase which was FULL to the brim (and upon checking their records they could see I was nearly at the weight limit). Some of these items were very costly. Since agent Amber's response, i've been able to recover some receipts for maybe a fraction of the items. But let me ask- how many people save receipts for IN STORE purchases that they have no intention of returning? The AUDACITY to question my integrity after RUINING my first trip in a year is absolutely baffling. It shouldn't matter if I claimed at POT OF GOLD in that bag. The inconvencience, financial burden of replacement, and time spent replacing the items should be enough alone to reimburse for the full amount of the insured bag. This has been the absolute WORST experience in customer service I could ever imagine. I have spent HOURS on the phone (documented) being passed along to other agents- telling me that this is protocol. In my own life and career, I cannot imagine damaging or losing someones property and not IMMEDIATELY trying to make it right without question or doubt. I should be reimbursed for the lost luggage, the items of sustinance, and the whole trip for that matter as it was a complete WASH. DO THE RIGHT THING SOUTHWEST. Signed, OUTRAGED in Mississippi.
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