Southwest Airlines Community

Amomto6   I appreciate your compassion. It seems to be quite the foreign concept to some people that taking accountability for their mistakes should be a standard of practice. You seem to be the only person who would also be up in arms if thousands of dollars of your personal items were essentially stolen with no regard.  i was nothing but patient and kind and gracious for the first month- but everyone has their tipping point- so to answer someone else’s question- I absolutely reached out to my attorney (to whom I pay a yearly retainer FYI) because it seems as though being quiet and understanding doesn’t really get the ear of Southwest Airlines.  again- hope this never happens to any of you who made the useless responses- and that your first (post cancer) vacation isn’t obliterated by an airlines negligence and disregard. ... View more

I'm sorry this happened to you.  It's likely that very few here, if any,  know what it's like to lose everything on your way to a very special event. Well, I hear you! I was in the same boat Jan 10th in Denver when my luggage was lost and never recovered.  I was on my way to my son's wedding! It's sickening when you're standing there in the middle of the airport with only the clothes on your person. I'm in the claim process too now.  And your story has me really worried! I, too, didn't have receipts for clothing I bought a year ago or even months ago.   I was less than impressed with SWA's assistance for sure.  I'm also finding it interesting that we both had this happen in Denver. Thanks for sharing.  I'll be praying that you get some positive resolution.  ... View more

Duplicate post: https://community.southwest.com/t5/Check-In-Boarding/Baggage-experience-from-HELL/m-p/137634/highlight/true#M9848   And just a reminder that posting here will not help you connect with Southwest, this is a customer to customer forum.   --TheMiddleSeat   ... View more