I had a trip planned to St Pete Beach, already booked a hotel and other items. I had a choice to book a flight either to Tampa or Sarasota/Bradenton, then rent a car to get to my hotel. Nonstop was a must have, and Tampa did not offer this at the time of the initial booking, however, Bradenton did have this and at a good price. I booked Bradenton last month and all was good.
I just received an email that Southwest changed both my departing and returning flight there, and now they are not a nonstop flight and the times are awful for both. I understand that Southwest offers a rebooking at no cost when this happens, however, non of the remaining Bradenton flights are favorable for us (or nonstop). I now see Tampa has much better options, including nonstop. I called Southwest support to get this changed to Tampa, but because it's technically a different city they couldn't do this. Instead, they sent an email to customer relations and I will get a call back in 10-12 business days!
This is not acceptable for us, we cannot wait on this. If I rebook my flight using Tampa, I will pay an extra $500, this isn't a good option either.
Any suggestions on how to expedite a call with customer relations to make this right?
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