07-12-2022
04:13 PM
My 500,000 plus points are locked along with my companion pass is locked. I have tried calling and emailing, no one seems to be able to help me.
... View more
07-12-2022
04:10 PM
I tried that. The representative was positive he could do it. He got to the point of paying the fees and then he got the same message I did. I called several times to see if I would luck out with someone else.
He was very sweet and trying to help. He put in something to help escalate it, but I haven't heard anything yet... I have several more trips to book. Prices are going up and I am out of options at this point.
Thanks for the suggestion.
... View more
07-12-2022
04:08 PM
Unfortunately I am not an A-list member. I have had my account since 1999 and we have a business. We use this card very often, so it's easy to accumulate points. I have tried calling several times. Sad part, I have my husband as my companion pass, and I had to purchase his flight. I have called and they are very friendly, but they can't help. I don't know if there is another phone number to try. Email is not working... It's been over two weeks. I just want what I earned.
... View more
07-11-2022
04:04 PM
My account seems to be locked. I called SW and was told to email my ID with a case number. I did this on July 1, 2022. I still haven't heard back from anyone, and I am unable to use my companion pass. I had to purchase my tickets when I have over 450,000 points. I called and no seems to be able to assist me with getting my account unlocked. I see my points and can book if I pay. Any help is appreciated.
... View more
