@Amelia26 wrote:
Your comments are really hurtful, and aren’t in line with the community courtesy policy. I am wondering if I’m not the only one here who has been hurt by your comments.
You aren’t in a position to decide what is traumatic for another person.
themiddleseat s did say he did not think the incident rose to the level that would require compensation. I happen to agree with him
SW airlines is responsible for training employees on policy. If a customer is not treated the same as other people and their experience is affected, I do think compensation is warranted.
Training is not perfect. People sleep in class. People forget their training. People misunderstand things. Sometimes people even make the decision to not do what their training said they should. If you expect absolute perfection in every interaction you have, you are likely disappointed a lot.
People such as myself with legitimate questions should definitely be welcomed to this forum. It isn’t up to you to decide that I can’t be here, but thank you for your concern.
Themiddleseat NEVER said that you should not be here. He did say that he disagrees with your assessment. He is as entitled to do that here as you are to make your assessment
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