01-08-2024
11:04 AM
01-08-2024
11:04 AM
I was able to add my companion profile, but still getting an error message. I called and waited for a long time for a rep and was told perhaps the system needs time to refresh and check back in an hour. 1.5 hours later and still not able to add. Error message again.
Currently on hold for a rep to see if they can add manually on their end. I see that there are seats left, not many. So I hope I get through and reserve a seat before it gets all booked.
... View more
12-27-2022
06:24 AM
12-27-2022
06:24 AM
I feel the same way. My flight which isn't until 2 days from now is canceled. I am assuming they bumped me to rebook others. I feel that is unacceptable. Very discouraging for any future flights.
... View more
09-28-2022
04:57 PM
09-28-2022
04:57 PM
To follow up on the error messages.
I recently had a flight, and the mobile app gave me the same message, error code 50099999. I had to check in via a desktop and that worked. Is there an update I am missing within the mobile app? It is a hassle to have to go through the web browser when I know the app for others worked.
... View more
09-20-2022
07:29 PM
09-20-2022
07:29 PM
@Middleseat I guess I am not much of a tech-savvy person, because I do not see where I can send a direct message to Mr. Mark after I click on the link.
... View more
09-19-2022
09:13 PM
09-19-2022
09:13 PM
Can I get the email to where I can send the images?
... View more
09-16-2022
11:08 AM
09-16-2022
11:08 AM
Yes, I tried not using the app to check in and using the browser. I even called a family member who was at home with a desktop to check in and still same error message. I even asked the customer rep about having more than one account under the same name and needing to be linked, but she said no that can not be because only one RR number per account.
... View more
09-15-2022
10:19 PM
I saw that the error message that I am currently having was addressed back in 2019 and 2020, it is now 2022 and I have been getting these messages and not being able to check-in. I tried logging out and in again. I tried deleting the app and reinstalling it. I tried doing a hard reset on my phone and still, it would not work. I have flown with Southwest for the majority of my travels and lately, this has been an issue. The 4 customer service reps were not able to give me an answer. They said that on their end, they were able to see my confirmation number and boarding number fine. I have trained myself to check in right at the 24-hour mark or after a few minutes to get the group A, but this error message is making it very frustrating. I ended up having to call into check-in. If I am lucky, I can get a call back within 10 mins, if not then 20-25 minutes. So what can I do to avoid this on my next trip. Looks like not everyone is have this issue. I asked my fellow passengers on my last flight.
... View more
