Southwest Airlines Community

Am I the only one still having issues adding a companion to their upcoming flights? The only communication I’ve received was the congratulations email sent 9/28/23 for the Promotional Companion Pass. As of today (1/8/24 8:56a CST) I currently still can not add my companion and I have an upcoming flight 1/9/24 that myself and my companion are supposed to be on.  I’ve reached out to Customer Support twice:   1st Representative: Stated that someone will be in touch with me within 5-7 business days. When I explained to her that our flight is for 1/9/24 she said that my Companion would have to purchase the ticket for the flight and then put in a request for reimbursement when the Companion pass becomes available.  2nd Representative: Advised that I check back in at 10:00am CST at which I would be able to add my companion to my flight.  We went ahead and purchased an extra flight ticket to avoid any further mishaps in which we had to pay a little over $700 (round trip flight from MDW to MSY) for the inconvenience.  ... View more