Southwest Airlines Community

creith · ‎01-03-2023

Our flight was cancelled on 12/25. We ended up staying home instead of flying to our destination. I filed an online claim for our bags and one of the two bags we checked was just delivered to our house via Fedex today. We had no idea it was coming as we hadn't received a File ID number from the online form yet. I hope yours are delivered soon as well!

creith · ‎12-29-2022

I have seen people comment that they have been given a 6-8 week timeframe as to when to expect to receive their luggage. I'd like to believe that's the under promise to over deliver time frame, but given what I saw late Sunday night as we left the baggage area, unfortunately, I think that could be accurate.

creith · ‎12-29-2022

Wow! Thanks! I was wondering if that was the case. I am so used to receiving an auto generated confirmation when you complete a form, I was nervous when I didn't receive one. Thanks so much for sharing your intel!

creith · ‎12-29-2022

Hi! We were supposed to fly on 12/25, but our flight was cancelled and we had two checked bags. I submitted a baggage claim using the new online form that was posted on the SW facebook page last night. It looks like after you file the claim you are supposed to get a "File ID." We did not receive an email with a File ID for either of the two bags for which we filed a claim. Has anyone else used this new form? Have you gotten a confirmation email with a File ID? The confirmation page you receive after submitting the claim states, "You request is now being processed with an expected fulfillment time of 5-7 days." Do you think that means we will get a File ID in 5-7 days or that they hope to find our luggage and update us in 5-7 days? Any insight would be appreciated!

Southwest Airlines Community

Re: Lost Baggage Portal Status

Re: Checked Baggage Claim Using New Online Form

Re: Checked Baggage Claim Using New Online Form

Checked Baggage Claim Using New Online Form

Quick Links

Need help?

Subscribe

Connect with us