01-04-2023
01:49 PM
01-04-2023
01:49 PM
I understand what we're working with. I know they're pressed and bags are scattered and the folks on the ground are doing their best. I'm just curious how long is reasonable to wait. We're almost at 2 weeks. 3? 4?
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01-04-2023
01:33 PM
01-04-2023
01:33 PM
It's hard to get in touch with anyone (obviously) on the phone or via the socials right now. We traveled on 12/24 on a direct flight, but all luggage (the whole plane) was lost. Apparently they put the bags on other flights to try to get our bags to our final destination while we were in endless delays. It's now been 12 days and only 3 of our 4 bags have been recovered. I used their online baggage tracking system only to receive a 'claim number not found' message. Any advice? Thanks!
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Excuse the mistype: Dec 24, 2022. We like direct travel but don’t currently possess the power to time travel.
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12-31-2022
08:40 AM
12-31-2022
08:40 AM
My family traveled 12-24-23 from Denver to Kansas City (direct). We we very delayed but lucky we had a plane and made it home. Unfortunately the entire flight was without luggage which we all discovered upon arrival in KC. We filed a claim in person, immediately before leaving the airport. It has now been 7 days. Online tracking shows “no result” and we received the same “we’re not showing its location at this time” message when chatting via Twitter or phone. We’d like to file a reimbursement claim for our items in the missing luggage but are discouraged that they’re requesting receipts for every item. Socks from a year ago, a dress from 3 years ago, perfume from an overseas trip in the summer, sneakers I received as a gift last year, etc. How are we to fulfill this request within any reasonable amount of time or at all, for that matter? We all had dozens products that acquired over months and years and I’ve no idea how to even begin to dig up most of these receipts. Any recommendations appreciated. Thanks!
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