a month ago
I’m sorry but your responses make you sound like you’re simply trolling. Yes, I booked through southwest directly. I have tried every avenue. My son spent five days in 2 different airports in the Midwest and never made it to his destination before being returned back to his originating airport.
my last hope is the news outlet that will hopefully air within a few days and possibly prompt a response. Thank you for your time.
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a month ago
Really? You think I haven’t checked every location, option, phone number, email, really?
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a month ago
a month ago
I am still waiting on my refund. I have tried numerous times to follow up and all I get is automated responses that my message is received. The recently sent me $150 voucher and I think that they are assuming that is sufficient for my $1,000 flight! Not acceptable!
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a month ago
I am curious as to if you have received your complete refund yet? I am still trying to get my refund of $1,000 for a trip over the holiday and they sent me a $150 travel voucher! Like really?
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a month ago
After posting on this message board, Southwest emailed me a $150 travel voucher. That is supposed to be for my $1,000 ticket! SO ANGRY!
I contacted the media and they are airing my story, as we know there are many others effected.
ABC News will be covering my story with the hope that it will lead to action by Southwest.
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02-21-2023
08:01 AM
1 Love
After countless calls, case numbers being issued, I’m still getting the run around from customer service. Apparently my case has only recently been sent over to customer relations who are still reviewing. Convenient since there is absolutely no way to contact customer relations(all numbers are routed back to main SWA number. This is in violation of our passenger bill of rights and yet it appears MANY of us have still not received reimbursement for our flights. How is this allowed? I have tried every possible avenue I can think of. I am going to start ranting on twitter now since that seems to get attention in the media. This is unacceptable Southwest and unethical on top of being a violation of our rights.
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