04-25-2023
08:47 PM
04-25-2023
08:47 PM
@dfwskier wrote:
Sorry to hear that this happened to you.
The only way for this to happen is for the agent to print the bag tag before he/she made the flight switch. Once the switch is made there is no way for the system to print a bag tag with the wrong information.
As said up thread, complain to SW. You are likely to score a voucher for your trouble, and if not, at least an apology.
Agreed - the agent can't arbitrarily send your bag on a different flight, they must have already printed the tags before you made the switch, and then accidentally put them on instead of printing new tags.
Once you were switched then they won't be able to print the wrong tags.
Not that this wouldn't still suggest a voucher for you, but I think the timing is different than what you are saying up above. The labels had to be printed while you were still on the later flight.
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