04-24-2024
04:01 AM
Try disabling any pop-up blockers in the settings of Safari, Chrome or Edge (whichever one your phone uses to connect to southwest wifi. Additionally my phone had Guardio - a pop-up blocker/unsafe website utility on it. I couldn't access the wifi on Southwest. Then on Alaska airlines a few days later I continued to have the exact same issue. I uninstalled Guardio and it felt like my phone was getting further along in the process than before. I then cleared my browsing history and everything started working.
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12-02-2023
07:53 PM
12-02-2023
07:53 PM
If the wi-fi is not functional above 10,000 feet, request a full refund. I do and I do.
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I found a solution that might work for some people.
This was on my Android 12 phone
Somewhere along the line I had switched my DNS setting to use a private, encrypted DNS server.
But of course when first connecting to the inflight WiFi, you don't yet have internet access to access a private DNS server.
I fixed this, for inflight success, by going to Android settings
Connections
More connection settings
Private DNS
Changing it from Private to either Automatic or Off
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