It’s taken a couple of hours for my points total to update sometimes, and sometimes it is immediate. Not really sure what causes one or the other
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08-19-2024
02:30 AM
that's the problem, too many people were doing that and WN has been falling behind
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08-05-2024
02:07 PM
I had a similar issue and was told this will count as one of the 3 changes, but after explaining in an email to CS they granted me an exception
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Did you notice that it originally showed up as lasting until 2025? Glad they caught that but oof that would have been a long promotional pass! 😂
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They just sent an email that they are working on new benefits and will announce more in September
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07-23-2024
03:24 PM
07-23-2024
03:24 PM
You usually only get the 10K companion boost once per calendar year even with multiple cards (this is different from the card renewal bonus which can be received across multiple cards)
To my knowledge they would not issue the 10K head start a second time... but anything is possible!
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Reach out to Southwest and they will combine the accounts for you!
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05-22-2024
09:54 PM
05-22-2024
09:54 PM
Your Promotional Companion Pass will be valid August 5 – October 2, 2024
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05-11-2024
06:42 PM
05-11-2024
06:42 PM
They should be able to grant you an exception to the no-refund policy and issue a refund for both; however the refund would need to be requested.
Refunds for EBCI are now within policy for situations that are not within the customer's control. It should auto-refund within 7 days, but if not the updated policy is here and one can reach out for a refund https://support.southwest.com/helpcenter/s/article/If-Southwest-Airlines-cancels-my-flight-will-I-get-a-refund-for-my-EarlyBird-Check-In-purchase
For A1-A15 Upgraded Boarding, a refund must be proactively requested https://support.southwest.com/helpcenter/s/article/Upgraded-Boarding
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05-11-2024
05:59 PM
05-11-2024
05:59 PM
Isn't this EBCI, in a sense? That was so problematic that they eventually stopped selling it on most flights. My concern here is that this also further incentivizes preboarding abuse, and not 100% sure how family boarding would be accounted for if a group decides not to purchase connected positions (WN does not need bad press about families not sitting together like on F9 or NK)
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05-08-2024
07:00 PM
1 Love
Are you sure the reservation fully ticketed? If Southwest was unable to complete the authorization for whatever reason (in this case, maybe an Apple Pay bug?) then no funds will be taken from your card though there might be a pending authorization on it for a couple of days.
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05-08-2024
06:58 PM
1 Love
I would argue Apple Pay is not obscure software... but in either case the OP's reservation failing to ticket for payment authorization failure will result in the release of any holds on any payment methods that were used
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05-08-2024
06:56 PM
1 Love
I would actually having one individual refer the other, bonus points are usually involved for this (currently 20,000 on top of the normal spend $X get X points bonus)
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05-07-2024
11:27 AM
As this is a customer forum, you'd need to reach out directly to Southwest which you can do https://www.southwest.com/contact-us/contact-us
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credit should no longer expire if you book and then cancel. I have done this before when I am worried about losing the gift card, I'll book something for about the GC amount and then cancel so it is tied to my account
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04-25-2024
04:59 PM
Given this, it's interesting that the management alluded to some assigned seating in their quarterly call this morning.
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04-24-2024
09:18 AM
04-24-2024
09:18 AM
Your friend would have received an email once the application is approved. However only they get the extra 20,000 miles, you receive the standard welcome bonus
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04-24-2024
09:18 AM
04-24-2024
09:18 AM
if it's https://southwestcardanniversary.com/ then it is a legitimate site. the original poster may need to call Chase to resolve the issue
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04-12-2024
03:47 PM
04-12-2024
03:47 PM
Just received my additional ~1,000 RR points today, you might want to check your account!
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My suspicion for prioritization within the same fare group is that the actual underlying fare class plays a part, but time of standby listing likely does as well
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As a data point, I did do standby for similar reasons and I still got the "you've qualified" email. I believe the terms are mostly about changes that take the flight past May 22
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I don’t think they’ve ever officially revealed, but the easiest for WN to calculate is likely status tier, then fare group (possibly using the underlying fare classes), then time of ticketing. This prevents having to make any external calls to a CRM or such
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Anniversary points are actual RR points (that also qualify for Companion Pass) and are issued separately from the 10K Companion Pass boost which are not really RR points
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Look at your Companion Pass tracker on this page: https://www.southwest.com/loyalty/myaccount/rapid-rewards.html
Mine indicates "^ Includes 10,000 annual Rapid Rewards® Credit Card boost." - if you don't see that and at least 10,000 points n your tracker, definitely call Southwest
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04-08-2024
02:30 PM
04-08-2024
02:30 PM
I just checked as well, I have the 3X and the 5X (I believe the actual total will only be 6 bonus points as they seem to really be base +2 and base+4...)
This particular offer says to wait 8 weeks past the end of the month when the purchase occurred which would take us to April 25th. If they haven't posted by then I would definitely call
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04-08-2024
08:48 AM
04-08-2024
08:48 AM
Based on this, it looks like Southwest never received the points. You'd need to contact Chase about where those points are, and if they're not forthcoming with an answer you might want to look into the CFPB
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04-07-2024
12:11 AM
04-07-2024
12:11 AM
Did you spend $102,906? Not all Companion Pass-eligible points are A-List tier qualifying points
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just for reference I recently booked with a coworker on LAX LAS. I got A-28 as A List WGA+, he got A-31 as Anytime. So it does come right after A-List
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04-05-2024
04:07 PM
1 Love
You would use the current confirmation code. When you go to book the new flight it will ask you to enter the Flight Credit info of first name, last name, and the original confirmation code. Your new reservation will receive an entirely different one.
As far as rebooking, yes as of right now if you cancel, rebook into WGA+, and cancel again the flight credit will become transferable even if it previously was not. I'm not sure Southwest intended this so it could change in the future.
Keep in mind transferable funds are only transferable one time though you could do the same book WGA+ and cancel if you wanted to make them transferable again.
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04-04-2024
12:08 PM
1 Love
As long as you registered you will qualify assuming you meet the other terms of the promotion. It was removed as the registration period is over. Once you take the required flights, you'll receive a new promotion entitled "You’ve earned Promotional Companion Pass. Congrats! Valid August 5 – October 2, 2024."
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